topic Re: No emails after revert back from new outlook in Email

No emails after revert back from new outlook

PandoraS15 — Sat, 23 Mar 2024 18:56:46 GMT

Accidentally hit the new outlook toggle button and since reverting back I’m now not receiving any emails in my tiscali account in old outlook. Any ideas?

Re: No emails after revert back from new outlook

Gondola — Sat, 23 Mar 2024 19:16:06 GMT

Do you know how to access the Sync options in Windows Mail? For TalkTalk Mail accounts (all TalkTalk domains) should look like the screenshot shown below.

Re: No emails after revert back from new outlook

PandoraS15 — Sat, 23 Mar 2024 19:24:34 GMT

thanks for your reply, I checked my sync options and incoming was imap.talktalk.net:995:1 which worked ok before I went over to the new outlook. The outgoing is the same as the one your screen shot. I’ll try changing g it to 993.1.

🙂

Re: No emails after revert back from new outlook

Gondola — Sat, 23 Mar 2024 19:33:47 GMT

Ah. I should have emphasised that port 993 is for IMAP email accounts whereas port 995 is for POP3 email accounts. But you had the host name set for imap.talktalk.net so that suggests you'd set up Windows Mail as an IMAP account and therefore you do need port 993:1

Re: No emails after revert back from new outlook

PandoraS15 — Sat, 23 Mar 2024 19:47:47 GMT

Odd that it’s worked up until today?! I have changed it to 993:1 it’s asked for my password but it won’t save the password and the ‘Change mailbox sync settings ‘ is now greyed out and the options for syncing isn’t working!!

Re: No emails after revert back from new outlook

Gondola — Sat, 23 Mar 2024 19:54:59 GMT

In that case you did set up a POP3 mail account. Use the less confusing incoming mail server name mail.talktalk.net:995:1

Re: No emails after revert back from new outlook

PandoraS15 — Sun, 24 Mar 2024 11:02:39 GMT

I tried changing back to 995:1 but ‘Change mailbox sync settings’ is greyed out and won’t let me enter anything.

Re: No emails after revert back from new outlook

Gondola — Sun, 24 Mar 2024 11:27:16 GMT

You need the Advanced setup settings of an email profile, as in this example for Windows 10 or 11.

Select the Windows icon bottom left
Select the Settings cog icon
Select Accounts
Select Email & Accounts
Select the email account
Select Manage

Re: No emails after revert back from new outlook

PandoraS15 — Sun, 24 Mar 2024 11:42:31 GMT

Thank you for your reply.

I have already tried that, it’s greyed out there too and ‘Options for syncing your content isn’t greyed out but not working!

Re: No emails after revert back from new outlook

Gondola — Sun, 24 Mar 2024 12:31:43 GMT

Looks like you'll need to remove the account and set up afresh. NB with a POP3 mail account only mail messages in the online Inbox will be retained as messages downloaded and deleted from the Inbox get removed with the account.

I recommend you set up an IMAP email account.