Unable to receive verification codes from Iceland Online Shopping

Maccarakker18 — Mon, 01 Apr 2024 21:08:34 GMT

Hi all,

I'm looking for some assistance with an issue that my dad is facing.

He has recently been having issues with receiving email verification codes for signing in on Iceland's website. He's called Iceland multiple times and they haven't been helpful whatsoever, and don't get back to him.

I can sign into my Iceland account with no problems, and receive the verification emails to my @gmail.com mailbox.

I've read that there is no option to run message traces for @toucansurf.com mailboxes, unless I am mistaken. Could this be related to DMARC changes on TalkTalk's side (just a thought), or something else on their side?

I'm checking here of course, as Iceland have been very unhelpful thus far. Thanks in advance for any insight that is provided.

Re: Unable to receive verification codes from Iceland Online Shopping

Ady-TalkTalk — Tue, 02 Apr 2024 08:56:46 GMT

Hi Maccarakker18, I've run a 7 day scan on the toucansurf.com and Iceland.com, there are no rejected mails to that address in the last 7 days.

Ady

topic Re: Unable to receive verification codes from Iceland Online Shopping in Email

Unable to receive verification codes from Iceland Online Shopping

Re: Unable to receive verification codes from Iceland Online Shopping