topic All my tiscali email messages have gone in Email

All my tiscali email messages have gone

Befuddled1939 — Mon, 08 Apr 2024 08:21:22 GMT

Yesterday my tiscali inbox became empty suddenly on my iPhone and iPad but I didn’t delete the content. I logged into my account on the talk talk webmail and they are not there either.
I have sent test emails to my account and they arrive ok.
where are all my emails… help,

Re: All my tiscali email messages have gone

Ady-TalkTalk — Mon, 08 Apr 2024 08:40:09 GMT

Hi Befuddled1939, lets start with managing expectations. TalkTalk do not back up mail for customers. If you don't have a backup and this mail has been forwarded or deleted then its gone for good.

Log into webmail and check there are no forwards sending your mail elsewhere. If there are run virus and malware scans to ensure that whoever set that up no longer has access and then reset the email password. If mail has been forwarded away and a copy isn't saved on the server then the mail has gone.

Ady

Re: All my tiscali email messages have gone

Ady-TalkTalk — Mon, 08 Apr 2024 08:42:37 GMT

Be sure to check all the folders on your account to make sure they're not in another folder. Or have all mail folders emptied?

Ady