topic Re: Sending e-mails in Email

Sending e-mails

robin54 — Mon, 08 Apr 2024 10:17:49 GMT

Since renewing my account 21st March all e-mails I send end up in recipients spam folder, it appears to be a problem that TalkTalk are ignoring!!!

Re: Sending e-mails

Gondola — Mon, 08 Apr 2024 10:23:50 GMT

Is this only affecting Gmail recipients? Are those Gmail recipients aware of a new Gmail policy to dump any mail into spam folders without checking that it's genuine and fully authenticated?

TalkTalk are aware and have done what they can so all you can do is advise Gmail recipients to select your mail from their spam folder, select the Report as not spam button and this will tell Gmail to deliver your future messages to the Inbox.

Re: Sending e-mails

robin54 — Mon, 08 Apr 2024 10:27:28 GMT

This issue is with TalkTalk account not Gmail

Re: Sending e-mails

Gondola — Mon, 08 Apr 2024 10:32:00 GMT

All TalkTalk Mail is sent using SPF authentication, is digitally signed for security via DKIM and has a DMARC policy in place to guide recipients on dealing with mail that is not fully authenticated.

Why do you think this issue is with your TalkTalk Mail account? And are you saying that any recipient mail service is placing your mail messages into spam OR is it just Gmail?