topic Re: email password reset in Email

email password reset

PAZZY — Mon, 08 Apr 2024 21:58:28 GMT

I have forgotten the password for one of my email accounts and have no alternate contact information set up, so the only option the password reset function is offering is to send an email to the account I can't access

can you please help Thanks

Re: email password reset

Gondola — Mon, 08 Apr 2024 23:53:35 GMT

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the TalkTalk Mail sign in that you can access the mailbox.

Let us know if you need more guidance.

Re: email password reset

Ady-TalkTalk — Tue, 09 Apr 2024 07:12:51 GMT

Hi Pazzy, please send me a private message with the affected email address, a mobile number and alternate email address for the password reset tool. Once I have that I'll get it updated for you.

Ady

Re: email password reset

Ady-TalkTalk — Wed, 10 Apr 2024 07:11:45 GMT

Thanks for the requested information Pazzy. I've requested the Password Reset Tool be updated for you. This completes within 24 hours and you can check when its been done by intermittently going to the Password Reset Tool and you'll see the new information once its done.

Re: email password reset

PAZZY — Wed, 10 Apr 2024 20:11:01 GMT

all done and thank you for all your help 😊

Re: email password reset

Ady-TalkTalk — Thu, 11 Apr 2024 06:43:44 GMT

Great stuff thanks for letting us know.

Ady