topic Can't send emails in Email

TT608 Error

TigerLily3 — Thu, 11 Apr 2024 21:56:01 GMT

Hello. I am needing help urgently to send my emails. This is

happening too often. I can't wait for 24 hours till it's sorted.

Re: TT608 Error

Gondola — Thu, 11 Apr 2024 21:55:02 GMT

TT608 means that the TalkTalk Mail platform has detected multiple logins to your mailbox and such that the system thinks that your password has been discovered. As a result the mailbox has been restricted and a limit put on sending mail.

As a precaution in the case of a compromised password you should change and upgrade the password to lock out any unauthorised sign ins. The restriction on sending may last for up to 24 hours.

Did you have multiple devices signed in and are any using a VPN, perhaps as part of security software like Norton or AVG, for example? In the event that you were using a VPN and making multiple concurrent logins yourself then make sure the VPN is set to use a UK host server. Try to avoid having sign ins from multiple geographic locations e.g. from your home and at the same time from your work based VPN.

Can't send emails

TigerLily3 — Fri, 12 Apr 2024 10:33:17 GMT

I have changed my password as Gondola suggested, but I can still not send my urgent email. The test check email is not working either. Argh! Help please.

Re: Can't send emails

Ady-TalkTalk — Mon, 15 Apr 2024 07:34:24 GMT

Hi TigerLily3, have you removed and readded the email address to your client since the password reset? I'm seeing tonnes of unread mails and lots of failed login attempts.

Ady