topic Re: Emails sent to myself never arrive in Email

Emails sent to myself never arrive

Nicholash1 — Tue, 16 Apr 2024 00:15:58 GMT

Either using talktalk webmail or an email client, emails I send to myself (tiscali address) never arrive. This just happened recently. They appear in the sent folder but do not arrive in my inbox. There are no rules set up such as auto forwarding. Emails from other systems such as gmail seem to be ok and do get to my inbox. Please help.

Re: Emails sent to myself never arrive

Nigel247 — Tue, 16 Apr 2024 05:35:11 GMT

This is also my experience as of 15/04/2024

tiscali.co.uk emails are being sent ok (going into Sent Items folder) but not being recieved by recipients since morning of 15/04/2024. This is true for both PC email client and webmail

I have 2 tiscali.co.uk email addresses and tried both emailing to talktalk.net recipients and they are not being recieved.

However, I can send from my talktalk.net email address to my tiscali.co.uk recipient address and it is recieving emails ok. So it seems its only the ticali.co.uk sending that is getting stuck in space somewhere.

Re: Emails sent to myself never arrive

Ady-TalkTalk — Tue, 16 Apr 2024 09:04:38 GMT

Are you sending from Tiscali to Tiscali?

Ady

Re: Emails sent to myself never arrive

Nigel247 — Tue, 16 Apr 2024 09:07:26 GMT

Tiscali to tiscali AND tiscali to talktalk.

Any tiscali.co.uk email gets sent (into the sent items folder) but is not being received by the recipient

Re: Emails sent to myself never arrive

Nigel247 — Tue, 16 Apr 2024 09:18:48 GMT

I have just spent over 2 hours on talktalk webcat trying to get somewhere and the support member was unable to resolve.

Re: Emails sent to myself never arrive

Ady-TalkTalk — Tue, 16 Apr 2024 09:25:32 GMT

We have an incident open for this issue.

Ady

Re: Emails sent to myself never arrive

Nicholash1 — Tue, 16 Apr 2024 09:31:23 GMT

I am sending from my own tiscali.co.uk address to myself (the same tiscali.co.uk address). The emails appear in the sent folder but never arrive in the inbox. There is no problem sending to non-tiscali.co.uk addresses. Also there is no problem receiving emails from other addresses. I often send emails to myself so this functionality is important to me.

Re: Emails sent to myself never arrive

JDP9957 — Tue, 16 Apr 2024 09:40:50 GMT

I have been having this problem since yesterday afternoon

Re: Emails sent to myself never arrive

Ady-TalkTalk — Tue, 16 Apr 2024 11:45:27 GMT

We have an open incident for this meaning the email team will be working on getting it resolved.

Ady

Re: Emails sent to myself never arrive

davep — Tue, 16 Apr 2024 12:27:06 GMT

I'm having the same and opened my own topic as searched the wrong subject!

Not on the service status incidents.

Re: Emails sent to myself never arrive

Ady-TalkTalk — Wed, 17 Apr 2024 12:32:13 GMT

I'm told that its fixed now. Please retest and let me know if you're still experiencing issues.

Ady

Re: Emails sent to myself never arrive

JDP9957 — Wed, 17 Apr 2024 12:37:32 GMT

Everything is ok for me now thanks.

Will I receive emails that were sent from Talktalk/Tiscali accounts in the last couple of days?

Re: Emails sent to myself never arrive

Nicholash1 — Wed, 17 Apr 2024 13:05:00 GMT

Thank you. It seems to be fixed now.