topic Re: Support team Ghosting me! in Email

Support team Ghosting me!

Claptnei1 — Wed, 17 Apr 2024 09:09:37 GMT

As the title says, Support team Ghosting me!

Re: Support team Ghosting me!

fr8ys — Wed, 17 Apr 2024 09:32:30 GMT

Support is dealt with in post order.

They will get around to answering you in due course.

And if you have an open complaint with the CEO, they cannot get involved except to pass on a message, so wait and see what they say.

Posting additional threads doesn't help as it delays responses, not only to you but other customers.

Re: Support team Ghosting me!

Claptnei1 — Wed, 17 Apr 2024 09:54:24 GMT

Talktalk need to employ more staff then if there are so busy! Just replying is a common courtesy that seem to be lacking these days!

Re: Support team Ghosting me!

fr8ys — Wed, 17 Apr 2024 10:57:56 GMT

Sorry but you are not the only person on here who needs help

You can't expect an acknowledgement of a post immediately or within the 2 hours you expected a reply to your post before you accused them of ghosting (or in normal English, ignoring) you.

As said staff will get around to answering you when it's your turn in their workload.

Re: Support team Ghosting me!

Claptnei1 — Wed, 17 Apr 2024 13:11:35 GMT

@fr8ys got through to a human in management complaints. A human is helping me now!

Re: Support team Ghosting me!

fr8ys — Wed, 17 Apr 2024 13:18:46 GMT

Ok, thanks for letting us know.

Re: Support team Ghosting me!

Ady-TalkTalk — Wed, 17 Apr 2024 13:22:26 GMT

I too am a human and if fact the human who organised all the help you've had so far. My apologies for the delay in replying to your posts.

Ady