topic Emails not arriving in Email

Emails not arriving

Nick2D — Tue, 23 Apr 2024 10:45:56 GMT

This morning I have had phone calls from two separate contacts, with whom I have communicated many times in the past, to say they have sent me emails today which I have not received. I have checked my spam and junk and both are empty. Is there a wider issue?

Their domains are @hampshireculturaltrust.org.uk & gmail.com.

Re: Emails not arriving

Ady-TalkTalk — Tue, 23 Apr 2024 11:55:05 GMT

Hi Nick2D, I've run the 7 day scans and can see lots of rejections for the first of those senders. I've asked the email team to take a look and am awaiting a response.

Ady

Re: Emails not arriving

Nick2D — Tue, 23 Apr 2024 12:23:50 GMT

Thank you Ady. That's good to know the rejections are showing up. I do a lot of work with users of the domain below, and their emails to me always bounce back, to such an extent I have to use Gmail for any communications with them. Might you let the email team know this too please?

The domain is @britishmuseum.org.

Many thanks,

Nick

Re: Emails not arriving

Ady-TalkTalk — Tue, 23 Apr 2024 12:42:57 GMT

Thanks Nick, I've opened an incident as the team couldn't confirm if this was due to a change in our policy.

Ady

Re: Emails not arriving

Ady-TalkTalk — Wed, 24 Apr 2024 08:20:34 GMT

I'm told the original issue is now resolved. If you're still having problems please let me know.

Ady

Re: Emails not arriving

Nick2D — Wed, 24 Apr 2024 08:23:51 GMT

Thank you Ady. I appreciate your help.

Kind regards,

Nick

Re: Emails not arriving

Ady-TalkTalk — Wed, 24 Apr 2024 11:23:02 GMT

You're welcome Nick.

Ady