topic Re: email issues in Email

email issues

sgsgsgsg — Tue, 23 Apr 2024 09:57:01 GMT

cm9nec rejected your message to the following email addresses:

email address
There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your email admin.

cm9nec gave this error:
zCSqrcs6z2JF6zCSqrOv8s Content rejected (TT992)

I have received emails from this company for years and they can no longer contact me so had to give them a gmail address. Please advise on above message?

Re: email issues

Ady-TalkTalk — Tue, 23 Apr 2024 11:32:47 GMT

Hi sgsgsgsg, what is email sender domain?

Ady

Re: email issues

SF4622 — Tue, 23 Apr 2024 11:58:02 GMT

Same happening for me. There doesn't seem to be any way to log the fault. Anyone have any ideas if TalkTalk are likely to fix the problem? I appear to be randomly not getting some emails.

Re: email issues

Ady-TalkTalk — Tue, 23 Apr 2024 12:12:27 GMT

Hi SF4622, can you provide the affected sende domains please?

Ady

Re: email issues

sgsgsgsg — Tue, 23 Apr 2024 16:14:41 GMT

What the senders domain sorry im not technical

Just maybe half my emails aren't coming in Ive used your online bot and the are passing it on to another departments

Re: email issues

Ady-TalkTalk — Wed, 24 Apr 2024 05:33:12 GMT

The domain is talktalk.net, gmail.com etc basically what comes after the @ symbol in the email address.

Ady

Re: email issues

sgsgsgsg — Wed, 24 Apr 2024 06:55:02 GMT

@taylorsestates.co.uk is one of them

Re: email issues

Ady-TalkTalk — Wed, 24 Apr 2024 08:14:29 GMT

And its still happening this morning I take it?

Ady

Re: email issues

sgsgsgsg — Wed, 24 Apr 2024 09:31:13 GMT

Yes it is

Re: email issues

Ady-TalkTalk — Wed, 24 Apr 2024 11:21:13 GMT

ok thanks I'll raise a new incident for you.

Ady

Re: email issues

jncape — Thu, 13 Jun 2024 13:19:27 GMT

Ii thought this was fixed, but I just had another report of blocked email from the same sender. Error message

Error:	550 5.1.1 HiWYsXtQ6cjq9 Recipient Undeliverable (TT512)
Message rejected by:	cm9nec

Please can you fix.

Domain of sender is churchofscotland.org.uk

Re: email issues

Ady-TalkTalk — Fri, 14 Jun 2024 11:46:41 GMT

Hi jncape, while I make the preliminary checks please start a new topic then we can more easily track this for you.

Ady