topic Re: Error code (TT992) in Email

Error code (TT992)

StupotDKC — Mon, 22 Apr 2024 16:08:20 GMT

I am also experiencing a similar error. Two email senders that I'm aware of who have previously successfully sent emails to my tiscali address are suddenly receiving email rejection messages. I can send to them but they can't reply.

Here's the error message from one of them.

cm7gb1 gave this error:
ytGRrgS7PiGh4ytGRrTHe0 Content rejected (TT992)

I've checked my email settings and there are no rules defined for handling incoming email messages.

Any help appreciated.

Re: Error code (TT992)

Gondola — Mon, 22 Apr 2024 16:14:04 GMT

Which senders?

Re: Error code (TT992)

StupotDKC — Mon, 22 Apr 2024 16:29:23 GMT

Hi Gondola

When you ask "which senders?" are you asking for specific email addresses? I wouldn't particularly want to post them on a public forum.

Both are UK company emails, one being a .com and the other a .co.uk

I don't know if this helps but the error message in my original post also included:

Diagnostic information for administrators: Generating server: CWLP265MB6960.GBRP265.PROD.OUTLOOK.COM

Re: Error code (TT992)

Gondola — Mon, 22 Apr 2024 17:00:11 GMT

Without the domain names I cannot even start to help so you'll just have to wait for TalkTalk Support to pick up. I'll let them know.

Re: Error code (TT992)

StupotDKC — Mon, 22 Apr 2024 17:05:28 GMT

Ok, if you really need them:

@gateautomationdirect.co.uk

@cosydirect.com

Does that help?

Re: Error code (TT992)

StupotDKC — Mon, 22 Apr 2024 17:07:33 GMT

Both have been able to send emails to my tiscali account until recently.

@cosydirect.com can send to a gmail account I have but not my tiscali account

Re: Error code (TT992)

steeler — Tue, 23 Apr 2024 08:08:01 GMT

I'm getting the exact same problem with emails from @hays-travel.co.uk has been working fine up till the last week or so but now gets bounced back with the TT992 error

Re: Error code (TT992)

Ady-TalkTalk — Tue, 23 Apr 2024 11:18:00 GMT

Hi StupotDKC, I ran 7 day scans on those 2 domains earlier. We show receipt of lots of mail from cosydirect.com along with a few bounced. I'm waiting for confirmation of why we rejected those few. gateautomationdirect.co.uk I'm only showing 3 messages in total. 1 received 2 deferred non rejected.

Ady

Re: Error code (TT992)

RoyBil — Tue, 23 Apr 2024 12:44:04 GMT

I am also getting similar, other emails coming in fine. Problem is we dont know what is missing as no indication of problem at my end.

message as follows when sent to me (using office 365)

Edited to protect your safety.

Re: Error code (TT992)

Ady-TalkTalk — Tue, 23 Apr 2024 12:44:33 GMT

Hi RoyBil, please provide the sender domain. I'll add it to the incident.

Ady