topic Re: Emails being bounced in Email

Emails being bounced

Jeannie24 — Tue, 23 Apr 2024 16:44:12 GMT

Out of the blue I am not receiving emails from an important client. I haven’t changed any settings nor has the sender. How can this issue be rectified quickly please? I gather the sender has received a message quoting TT992. BTW am a technophobe!

Re: Emails being bounced

Ady-TalkTalk — Wed, 24 Apr 2024 05:24:51 GMT

Hi Jeannie24, we have an incident open for this issue. I'll let you know as soon as we get any information on the fix.

Ady

Re: Emails being bounced

Ady-TalkTalk — Wed, 24 Apr 2024 08:18:14 GMT

I'm told the original issue is now resolved. If you're still having problems please let me know.

Ady

Re: Emails being bounced

Jeannie24 — Wed, 24 Apr 2024 10:45:25 GMT

Hi Ady,

Nope, not resolved. The problem remains. Emails being sent to me by my client are being bounced back to them today.

Hope this is sorted soon - very frustrating!

Re: Emails being bounced

Ady-TalkTalk — Wed, 24 Apr 2024 11:33:06 GMT

Hi Jeannie24, please provide the sender domain that's the bit after the @ symbol.

Ady

Re: Emails being bounced

Jeannie24 — Wed, 24 Apr 2024 11:42:10 GMT

Hi Andy,

Have sent you a private email.

Jean