topic Re: Error code (TT992) in Email

Error code (TT992)

Trebor52? — Mon, 22 Apr 2024 16:09:21 GMT

i am now experiencing the same problem. TT992. Sadly, Talktalk customer services are about as much use as a chocolate Teapot

They struggled to tell me what TT992 meant.

Any help much appreciated.

Re: Error code (TT992)

Gondola — Mon, 22 Apr 2024 13:51:27 GMT

TT992 is a bounceback mail delivery notification fail that the content of the inbound mail message is not accepted for the TalkTalk Mail mailbox.

Are you sending mail to TalkTalk? From which domain to which domain? e.g. gmail.com to lineone.net. Mail inbound must be fully authenticated or it will risk being rejected as potential spam. e.g. if you forward mail from a personal domain mailbox that does not rewrite the header to reauthenticate the forwarded mail message then the DMARC policy of the originator may tell TalkTalk to reject the unauthenticated mail.

In summary a bit more information please on what you're trying to achieve when seeing the TT992 bounceback mail delivery notification.

Re: Error code (TT992)

Trebor52? — Mon, 22 Apr 2024 16:07:05 GMT

As so often with Talktalk all they say is "that its not them"

Re: Error code (TT992)

Gondola — Mon, 22 Apr 2024 16:11:44 GMT

Hi Trebor52?

You're not answering my direct questions so I'm withdrawing my offer of help. I've alerted TalkTalk Support so wait for them to pick up and respond to you.

Re: Error code (TT992)

Ady-TalkTalk — Wed, 24 Apr 2024 08:20:13 GMT

I'm told the original issue is now resolved. If you're still having problems please let me know.

Ady

Re: Error code (TT992)

Trebor52? — Wed, 24 Apr 2024 08:55:55 GMT

Ady

Many thanks for the update and the issue appears to be resolved. My thanks to all those in the TT community for the offers of assistance

Re: Error code (TT992)

Trebor52? — Wed, 24 Apr 2024 08:58:05 GMT

Hi Gondola

As an ageing technophobe i stupidly responded to the email rather than your message on this page. Please be assured i didn't ignore

your direct questions and more importantly how grateful i was for your assistance

Re: Error code (TT992)

Trebor52? — Wed, 24 Apr 2024 09:36:56 GMT

Hi Ady

i was full of hope when i received your message but sadly the issue has not been resolved. i have just had a call from a contact informing me that he tried to send me a message but it bounced back with the same TT992 Message as before.

Re: Error code (TT992)

plodder — Wed, 24 Apr 2024 09:58:43 GMT

I am having the same problem with rejected messages and code TT992. Sample below:

cm8nec rejected your message to the following email addresses:

[TalkTalk email address 1]
There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your email admin.

cm8nec gave this error:
zK11rNFC829TDzK11riyzm Content rejected (TT992)

[TalkTalk email address 2]
There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your email admin.

cm8nec gave this error:
zK11rNFC829TDzK11riyzm Content rejected (TT992)

We are getting this problem with two business accounts (solicitor and surveyor) but other emails are getting through with no problem. And until recently (around April 19th) both business accounts were sending successfully. Do you have a solution for this?

Re: Error code (TT992)

Trebor52? — Wed, 24 Apr 2024 10:06:06 GMT

Hi Plodder

I regret to inform you that I have no solution. I was hopeful when ADY said the problem had been resolved. Quite rare for TALKTALK to admit they have or had a problem. At least ADY responded (i think as a TT employee) and lets hope they resolve their issue very quickly

Re: Error code (TT992)

Ady-TalkTalk — Wed, 24 Apr 2024 11:31:32 GMT

Hi Trebor52?, provide the domain of the affected senders i.e. the bit after the @ please?

Ady

Re: Error code (TT992)

Ady-TalkTalk — Wed, 24 Apr 2024 11:32:05 GMT

Hi Plodder, please do the same provide me with the bit after the @ symbol please.

Ady

Re: Error code (TT992)

Trebor52? — Wed, 24 Apr 2024 11:59:27 GMT

Hi Ady

many thanks for coming back so promptly. The domain name is ppb.uk.com

Re: Error code (TT992)

Trebor52? — Wed, 24 Apr 2024 12:01:18 GMT

hi Ady another one is just .co.uk

Re: Error code (TT992)

plodder — Wed, 24 Apr 2024 13:54:31 GMT

Hi @Ady-TalkTalk

The domains are dezrezlegal.co.uk and angusmossmrics.co.uk

Re: Error code (TT992)

Ady-TalkTalk — Thu, 25 Apr 2024 06:25:54 GMT

Thanks both, I've added those to the incident. I'll provide updates as I have any.

Ady

Re: Error code (TT992)

plodder — Fri, 26 Apr 2024 17:26:08 GMT

Hi Ady-TalkTalk

Just to let you know that the domains dezrezlegal.co.uk and angusmossmrics.co.uk are both now able to send mail to TalkTalk IDS. Whoever did the magic, many thanks.

Re: Error code (TT992)

Ady-TalkTalk — Mon, 29 Apr 2024 06:16:23 GMT

Hi Plodder, I'll pass on your thanks to the rest of the team.

Ady

Re: Error code (TT992)

Trebor52? — Mon, 29 Apr 2024 08:10:26 GMT

Hi Ady

i would like to echo Plodders comments and whilst it took a little while we got there in the end.

Proves the TALKTALK Community works

best wishes

Robert

Re: Error code (TT992)

Ady-TalkTalk — Tue, 30 Apr 2024 09:55:25 GMT

Thanks Robert.

Ady