topic Re: Some e-mails are being rejected in Email

Some e-mails are being rejected

BTFan — Thu, 25 Apr 2024 06:05:21 GMT

Some reputable senders are getting their e-mails to me rejected, even though they have sent many e-mails in the past.

Some e-mails from other senders still come through.

TalkTalk must know about this problem but seem to have no technical competence to fix it.

Using the Chat service results in farcical dialogue.

Re: Some e-mails are being rejected

Ady-TalkTalk — Thu, 25 Apr 2024 08:09:31 GMT

Hi BTFan, please stop spamming the other posters' threads. If you provide the domains for the senders I'll add them to the incident.

Ady

Re: Some e-mails are being rejected

Ady-TalkTalk — Thu, 25 Apr 2024 13:28:21 GMT

I've had confirmation that this issue should now be behind us. Please let me know if you are still being advised that mail cannot be sent due to TT992 errors.

Ady

Re: Some e-mails are being rejected

BTFan — Fri, 26 Apr 2024 09:10:24 GMT

I have replied elsewhere but will reply here. I don't know the domains of the un-received mail because I never received the mail. However, I sent my original mails to these two domains: "thevillage-garage.com" and "aib.co.uk" expecting a reply.

Both domains have sent me many e-mails in the past before this latest TalkTalk problem.

Also in the past other sending domains were bounced but now seem OK.

I cannot say how many other domains cannot get through to me. I only know the domains I am expecting replies.

I don't understand you reference to spamming.

I would like you to describe the fix which TalkTalk claim to have executed.

Re: Some e-mails are being rejected

Ady-TalkTalk — Fri, 26 Apr 2024 10:00:35 GMT

And just to confirm have both of these failed to send to you since 1.30pm yesterday?

Ady

Re: Some e-mails are being rejected

BTFan — Fri, 26 Apr 2024 11:13:55 GMT

I have just called one company with domain "aib.co.uk" and asked them to send a test message and I confirm the mail was received.

I presume the problem is fixed and would be interested to know the root cause of the problem.

These have been worrying times for me as my correspondence with this company involved an important insurance matter.

Re: Some e-mails are being rejected

Ady-TalkTalk — Fri, 26 Apr 2024 12:35:48 GMT

Thanks for confirming that the issue was fixed. I'm afraid I don't have the root cause for you.

Ady