topic Re: Not receiving all emails in Email

Not receiving all emails

rogerjeynes — Thu, 25 Apr 2024 09:32:31 GMT

For some reason, emails from certain senders are no longer getting through to me despite having had no issue with these senders for years. They are all within my address book. I've tried turning off AV and Firewall, plus the obvious Spam/Junk folder checks but to no avail, so any help would be appreciated.

Re: Not receiving all emails

Ady-TalkTalk — Thu, 25 Apr 2024 09:55:49 GMT

Hi rogerjeynes, we have an open incident for this. Please provide the senders email domain i.e. the bit after the @ symbol.

Ady

Re: Not receiving all emails

rogerjeynes — Thu, 25 Apr 2024 10:05:45 GMT

Two addresses that I know about, detailed below. I've now provided them with another account.

glassesdirect.co.uk

selectspecs.com

Re: Not receiving all emails

Ady-TalkTalk — Thu, 25 Apr 2024 10:23:58 GMT

Thanks I've added those to the incident. I'll post back when I have any updates.

Ady

Re: Not receiving all emails

Ady-TalkTalk — Thu, 25 Apr 2024 13:26:14 GMT

I've had confirmation that this issue should now be behind us. Please let me know if you are still being advised that mail cannot be sent due to TT992 errors.

Ady

Re: Not receiving all emails

rogerjeynes — Thu, 25 Apr 2024 13:32:49 GMT

Will do. Thanks.

Re: Not receiving all emails

Ady-TalkTalk — Thu, 25 Apr 2024 13:48:07 GMT

Thanks rogerjeynes.

Ady