topic Re: Home phone not working in Email

Home phone not working

BEAVES — Tue, 23 Apr 2024 15:20:09 GMT

Since moving house and being issued a new number, I have not been able to dial out on my landline. I have had an engineer visit and he said nothing wring with equipment, he would get OpenReach on the case. I then reported it again last week on live chat and was told that a manager would contact me to resolve in the next 3 business days, that was the deadline yesterday and no call back from a manager. I have the transcript of the conversation. I really want to change provider if TalkTalk aren't going to get it fixed pronto.

Re: Home phone not working

Debbie-TalkTalk — Wed, 24 Apr 2024 05:32:38 GMT

Hi BEAVES

I'm really sorry to hear this.

Please can you add your name, TalkTalk landline number and account number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Home phone not working

Debbie-TalkTalk — Wed, 24 Apr 2024 10:45:35 GMT

HI BEAVES

Thanks for the Private Message.

Can I just check, is there a dial tone and can you receive inbound calls?

Re: Home phone not working

Anonymous — Thu, 25 Apr 2024 08:34:08 GMT

Morning,

I'm sorry for the delay. I've escalated this over to our Faults Escalation Team now and will post back as soon as we receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

Re: Home phone not working

Anonymous — Thu, 25 Apr 2024 11:43:31 GMT

Good afternoon,

Can I just confirm if the voice service is now working ok for you?

Thanks

Michelle