topic Re: Personal folders in email in Email

Personal folders in email

Jojo2024 — Fri, 26 Apr 2024 07:42:44 GMT

The folders I set up in my email had suddenly disappeared yesterday when I logged in.

Any ideas?

Re: Personal folders in email

Ady-TalkTalk — Fri, 26 Apr 2024 07:52:28 GMT

Hi Jojo2024, is this when you log in to TalkTalk Webmail or a mail client?

Ady

Re: Personal folders in email

Jojo2024 — Fri, 26 Apr 2024 12:39:12 GMT

Hi. I presume email client as it is no different to my normal log in. Excuse my ignorance but how can I tell?

Re: Personal folders in email

Ady-TalkTalk — Fri, 26 Apr 2024 12:45:30 GMT

If you're using webmail you'll be clicking on mail on a TalkTalk site or in MyAccount or going to a browser and using the TalkTalk webmail site.

Ady

Re: Personal folders in email

Jojo2024 — Fri, 26 Apr 2024 13:05:39 GMT

Ok so I normally have access via my short cut screen which takes me strt into my email only very occasionally asking me to log in.

My short cut now wants signing every time! I am thinking maybe I have inadvertantly logged on to webmail and deleted my normal short CUT.

Am I correct in thinking personal folders dont show up in webmail?

If that is the case how can I reinstate my folders?

Re: Personal folders in email

Ady-TalkTalk — Tue, 30 Apr 2024 11:18:20 GMT

Did you click on the blue link in my post and check on webmail?

Ady

Re: Personal folders in email

Jojo2024 — Wed, 01 May 2024 08:34:41 GMT

Hi Ady. Yes I have but I dont know what I am looking for.

Whilst I really could do with recovering my email files I dont have any assistance at present and I do not think I am IT literate enough to go any further. Thank you for hour help. Monica

Re: Personal folders in email

Ady-TalkTalk — Wed, 01 May 2024 11:17:02 GMT

Were the folders showing in webmail? Or was the mail that had been in those folders showing there?

Ady