topic Re: Emails getting filtered into spam folder in Email

Emails getting filtered into spam folder

VC10FAN — Fri, 03 May 2024 18:00:34 GMT

I am no longer receiving weekly emails from sales@hannants.co.uk. The last one I received was on 25 February 2024 so its no longer showing in the 30 day spam folder. Please can someone at Talktalk check their spam filters and open up this email to allow it to reach my inbox as before.

Re: Emails getting filtered into spam folder

Gondola — Fri, 03 May 2024 22:41:48 GMT

TalkTalk Support will return to assist Community members from Tuesday next week. There's no TalkTalk Support for Community this Bank Holiday weekend.

The originators of the weekly mailshot are probably using Amazon's Simple Email Service (Amazon SES) to send out their mail. That mail service does utilise an email suppression listing to stop sending mail when there's a repetitive fail to get mail delivered to any recipient. So, if there happened to be a delivery issue then your email address would get added to the suppression list and you'd get no more mail messages.

Ask the customer service team for the originator to check and remove your email address from the sender's suppression list and then you'll get their mail messages once more.

Let us know the outcome.

Re: Emails getting filtered into spam folder

Ady-TalkTalk — Wed, 08 May 2024 06:06:13 GMT

Hi VC10FAN, I've run a 7 day scan and that domain doesn't show up at all. Do we know that they've sent mail in the last 7 days?

Ady