topic Re: Emails to Gmail in Email

Emails to Gmail

rautospoon — Tue, 30 Apr 2024 08:41:13 GMT

Hi. I have a Tiscali email account and I have noticed recently that when I send an email to a Gmail address (via both Outlook and Webmail) it is not being received nor is it in their Spam / Trash bins. I receive Gmail emails ok but when I reply that again is not being received. Any ideas what is causing / how to resolve this ? Many thanks.

Re: Emails to Gmail

Gondola — Tue, 30 Apr 2024 09:13:28 GMT

If your TalkTalk mailbox has the sent mail in the Sent folder then it's left TalkTalk on its way to Gmail. You'll need to take this up with Google / Gmail to find out why it's not being delivered and why there's no bounceback error message.

I've recently tested sending from TalkTalk to Gmail and that arrives in the personal Gmail Inbox so there's no blanket bar on accepting TalkTalk Mail messages.

Re: Emails to Gmail

rautospoon — Tue, 30 Apr 2024 12:01:00 GMT

Thanks Gondola, will do as you suggest.

Re: Emails to Gmail

RonWest — Wed, 01 May 2024 15:00:31 GMT

I have had this issue since 26-02-2024. I am told it is because Tiscali had been blacklisted and that TalkTalk can do nothing about it. They now advise me to use another email domain. They suggest this be TalkTalk! I asked them what would happen if TalkTalk was then blacklisted and after a loooong pause they said TalkTalk would not be blacklisted! Good luck on getting a fix I have tried and tried and failed.

Re: Emails to Gmail

rautospoon — Wed, 01 May 2024 15:24:47 GMT

Problem now resolved. Both the Gmail account holders didn't actuallyknow the location of their spam boxes (on their phones) ! When I prompted them they "looked properly"and found my emails in their spam boxes and have now marked me as a safe sender.

Why they were classed as spam I have no idea.

Some people !!

Re: Emails to Gmail

Gondola — Wed, 01 May 2024 16:24:00 GMT

Perfect news.

Gmail have a new anti-spam policy that unfortunately has a really low threshold for spam incoming to Gmail. The result is that a lot of genuine mail is ending up in Spam folders until the recipients locate the messages and hit the Report as not spam button that tells Gmail to deliver all future mail into their Inboxes.

Good that the recipients were able to find their Spam folders... eventually!

Re: Emails to Gmail

rautospoon — Wed, 01 May 2024 16:47:07 GMT

Thanks Gondola - it's a mad world !!

Re: Emails to Gmail

Johnian — Sun, 05 May 2024 16:58:01 GMT

There is definitely a Tiscali problem. Like RonWest I have experienced it for some time. I have set up my own domain with an email account hosted by Zoho. Today I sent two emails to a third-party GMail account, one from my Tiscali account, the other from my Zoho account. Both had the same content and were sent from the same desktop PC via my Talk Talk router (therefore the same IP address). The one from Zoho went to the Inbox as expected, the one from Tiscali went to Spam. I am giving up on Tiscali email and I am not confident that Talk Talk will be any better. I will use the Zoho account in future.

Re: Emails to Gmail

rautospoon — Sun, 05 May 2024 18:14:34 GMT

I spoke too soon ! Another of my emails sent to a Gmail addrress has not been received and is definitely not "in" their Spam Box !

Re: Emails to Gmail

RonWest — Mon, 06 May 2024 09:43:15 GMT

You are not alone and I wish you better luck than I had on getting a fix. TalkTalk are now closing the "fault" I logged as "resolved" but they have not fixed the gmail rejection/spam issue. They insist that it is a google problem which google deny. They have at least condescended to keep my complaint open (for now). To date I have amassed 47 pages 24447 words of fruitless chat and I remain unhappy with the way that TalkTalk close faults as "fixed" when they are not fixed.

Re: Emails to Gmail

Johnian — Mon, 06 May 2024 10:10:25 GMT

I think my experiment described in my post yesterday demonstrates that it is the Tiscali server that GMail doesn't like. It is surely Talk Talk's duty on behalf of its customers to take this up with Google/Gmail and get it resolved.

Re: Emails to Gmail

Ady-TalkTalk — Wed, 08 May 2024 08:52:17 GMT

I've chased this up with our email managers. I'll post when I hear back.

Ady

Re: Emails to Gmail

rautospoon — Wed, 08 May 2024 09:04:58 GMT

Many thanks Ady.

Re: Emails to Gmail

Ady-TalkTalk — Wed, 08 May 2024 11:58:33 GMT

I've been told that we've had a ticket open with gmail for a month. They chased it a week ago and they've as yet had no response from Gmail.

Ady

Re: Emails to Gmail

rautospoon — Wed, 08 May 2024 12:36:46 GMT

Thanks - keep "chasing" them !

Re: Emails to Gmail

rautospoon — Mon, 03 Jun 2024 15:47:14 GMT

Hi Ady. Any news from Gmail or otherwise on this yet ? Thank you.

Re: Emails to Gmail

Ady-TalkTalk — Tue, 04 Jun 2024 07:16:17 GMT

Still nothing I'm afraid. I suspect nothing will change when they finally decide to update our ticket.

Ady

Re: Emails to Gmail

rautospoon — Tue, 04 Jun 2024 07:24:07 GMT

Hi Ady and thanks for the reply.

You said "I suspect nothing will change when they finally decide to update our ticket."

Does that mean we are "stuck" with this problem for ever ?!

Re: Emails to Gmail

Ady-TalkTalk — Wed, 05 Jun 2024 06:21:18 GMT

I don't know if it means they're ignoring us or someone higher up is in discussions but those I have access to aren't getting a response via the formal process.

Ady

Re: Emails to Gmail

rautospoon — Wed, 05 Jun 2024 07:21:53 GMT

Thanks Ady, appears like we will just have to wait and hope for the best !