topic Re: emails not being received to my lineone.net account in Email

emails not being received to my lineone.net account

manassa — Wed, 15 May 2024 09:08:50 GMT

My solicitor is trying to send me some emails (with attachments) but they are not getting through. Is this due to file size limits?

Re: emails not being received to my lineone.net account

lynnpash — Wed, 15 May 2024 10:53:28 GMT

It could be the files are too large, ask them to send the files in email size and not all together.

Re: emails not being received to my lineone.net account

manassa — Wed, 15 May 2024 11:05:14 GMT

what is the maximum email size?

Re: emails not being received to my lineone.net account

Ady-TalkTalk — Thu, 16 May 2024 06:46:04 GMT

Hi manassa, can I just check are you using the correct email settings in the Email Settings help article?

Ady

Re: emails not being received to my lineone.net account

manassa — Thu, 16 May 2024 15:20:46 GMT

obscured for customer security

Re: emails not being received to my lineone.net account

Ady-TalkTalk — Thu, 16 May 2024 12:04:37 GMT

Ok so you need to use the TalkTalk.net settings.

Ady

Re: emails not being received to my lineone.net account

manassa — Thu, 16 May 2024 15:17:25 GMT

obscured for customer security

Re: emails not being received to my lineone.net account

Gondola — Thu, 16 May 2024 15:20:12 GMT

The incoming server name is mail.talktalk.net

The outgoing server name is smtp.talktalk.net

The correct email settings are confirmed in the Email Settings help article.

Re: emails not being received to my lineone.net account

manassa — Thu, 16 May 2024 15:23:54 GMT

Thanks for removing the photos posted earlier.

What is the maximum email size ?

Re: emails not being received to my lineone.net account

Gondola — Thu, 16 May 2024 15:39:18 GMT

The maximum message size is 25MB.

However, whilst that's what will work at TalkTalk Mail there is no guarantee that the end to end message chain will send on such messages. I carried out a test, albeit a few years ago, checking the sending and receiving of messages within the UK. On the chosen test routes using mail services at either end both capable of handling 25MB total message size I found that the reliable sending and receiving required messages of 16MB or less. My recommendation is therefore to test before committing to sending large messages and in any event to limit attachments to no more than 12MB.

But why send large messages anyway when secure servers are available to upload messages to and those messages can be downloaded from there. My solicitor uses a specialist solicitor approved service to upload documents to and I can download them as required.