topic cannot send/receive emails in Email

cannot send/receive emails

DennisWillis — Wed, 15 May 2024 17:04:03 GMT

Task 'Synchronizing subscribed folders for *** dsl.pipex.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for *** dsl.pipex.com. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Re: cannot send/receive emails

Debbie-TalkTalk — Wed, 15 May 2024 12:17:37 GMT

Hi DennisWillis

I'm sorry for the delay.

We are investigating this now and I will post back as soon as I have further information.

Thanks

Re: cannot send/receive emails

cavedweller — Wed, 15 May 2024 16:34:41 GMT

This is also happening to my wife xxxx@dsl.pipex.com

but not to me also using xxxx@dsl.pipex.com

My wife can access webmail so it is not a password problem?

Can it be an imap or Pop issue?

Please help

Cavedweller

Re: cannot send/receive emails

Gondola — Wed, 15 May 2024 16:38:16 GMT

Hi @cavedweller

I'm sure you're using the correct talktalk.net host servers. But is your wife's email client identically set up?

Re: cannot send/receive emails

Debbie-TalkTalk — Wed, 15 May 2024 16:42:19 GMT

@cavedweller Could you retest and let me know if you are still experiencing this issue?

Re: cannot send/receive emails

cavedweller — Wed, 15 May 2024 16:59:40 GMT

@Gondola

@Debbie-TalkTalk

Have just double checked all the outlook settings and we were not using the same settings.!

My wife was using dsl.pipex.com server names whereas I was using Talktalk.net server names

Something has been switched off somewhere as her email was working fine yesterday.

I have now changed her settings to Talktalk.net and it has kicked it back into life.

But I am using pop and she is using imap.

Tempted not to change anything else now as they are both working

Richard

Re: cannot send/receive emails

Gondola — Wed, 15 May 2024 17:15:19 GMT

Hi Richard.

Thanks for confirming that your wife's email is now back in action having updated to the correct talktalk.net server settings.

Re: cannot send/receive emails

AndrewS3 — Wed, 15 May 2024 17:21:04 GMT

I have had exactly the same issue. I cannot send or receive emails from my pop3 account within MS Office Outlook or using the generic email account on my tablet using IMAP settings. I can both send and receive using webmail. Customer services said that they cannot help with third party programmes and only support webmail.

Re: cannot send/receive emails

Debbie-TalkTalk — Wed, 15 May 2024 17:22:45 GMT

Hi @AndrewS3

Apologies for this.

Have you tested this again within the last 30 minutes?

Re: cannot send/receive emails

Gondola — Wed, 15 May 2024 17:27:29 GMT

AndrewS3, if you're using a legacy TalkTalk Mail account then take note that the server settings for incoming and outgoing mail must be set for the talktalk.net servers as this applies to all TalkTalk Mail domains.

Re: cannot send/receive emails

Runnerx — Thu, 16 May 2024 10:51:52 GMT

I have been having this same problem for two days, my Windows 10 Outlook app keeps displaying error 0x800CCC0E - cannot connect to server. Have tried restarting the app and restarting my computer but problem persists. I see DownDetector is reporting a high levl of TalkTalk problems in the last 24 hours!

Re: cannot send/receive emails

Gondola — Thu, 16 May 2024 11:36:51 GMT

Hi Runnerx

Which version of Outlook are you using? Must be a later release version of Outlook 2016 or newer.

The email client software / app may require updating of email settings. All TalkTalk Consumer mailboxes use the same Email Settings. See TalkTalk Mail Support Hub

On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to remember or save the password before entering it.

Supported^* email client and app settings are:

Account Type	IMAP (recommended) or POP3
Username	Full email address
Password	Email password
Incoming mail server	mail.talktalk.net
Incoming Port (IMAP / POP3)	993 / 995
Incoming Connection Security	SSL/TLS (Use SSL on for mobile)
Outgoing mail server	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS (Use SSL on for mobile)
Outgoing Authentication Required	Yes
Authentication Method	Normal Password

Apple/Mac Mail Connection Security is use TLS/SSL

It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion.

Email not showing in My Account

TalkTalk Mail Plus is the mail only subscription service for TalkTalk Mail users in the UK that are not home broadband customers.

* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.
TalkTalk may also choose to disable POP3 connectivity which is why IMAP email is recommended.