topic Re: Thunderbird not sending or receiving emails for two accounts in Email

Thunderbird not sending or receiving emails for two accounts

DyRT60 — Wed, 15 May 2024 16:05:56 GMT

One (my husband) from yesterday and mine from today although webmail is ok.

Is there any update on the question - 'Is the server down?' I am not tech savvy so have no idea how to resolve this.

Re: Thunderbird not sending or receiving emails for two accounts

Debbie-TalkTalk — Wed, 15 May 2024 16:06:48 GMT

Hi @DyRT60

Apologies for this.

Can I just check, are you using webmail or an email client?

Would it be possible to post a screenshot of the error message you are receiving?

Could you also confirm your user settings for SMTP?

Re: Thunderbird not sending or receiving emails for two accounts

DyRT60 — Wed, 15 May 2024 16:24:14 GMT

I assume a client Mozilla Thunderbird..?

Sorry, couldn't get screenshot but it says 'Failed to connect to server imal.tiscali.co.uk' when trying to receive mail

smtp.tiscali.co.uk

Port 587

Not sure if this is what you want.

Re: Thunderbird not sending or receiving emails for two accounts

JohnGu — Wed, 15 May 2024 16:30:08 GMT

I've got exactly the same problem and have had it all day. In the past when this happens it mysteriously repairs itself. First time this has happened for some time but is really annoying. I have not changed anything since yesterday when it was working fine. I am pretty sure the problem is at TalkTalk's end.

Re: Thunderbird not sending or receiving emails for two accounts

Gondola — Wed, 15 May 2024 16:32:32 GMT

You're not using the correct email client settings. The server host name for all TalkTalk Mail domains (including all from the tiscali.co.uk family) is mail.talktalk.net for incoming mail and smtp.talktalk.net for outgoing mail with the normal email password for the tiscali.co.uk sending address to authenticate the server connection.

Please ensure you are using an up to date email client and device Operating system and then correct the incoming and outgoing server settings. If you need help with a specific device or email client then I'll need to know exactly what device and software version is in use for both the Operating System and email client software.

Heads up that there is planned email maintenance scheduled for overnight tonight.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help
Using TalkTalk Mail

Changing your email password

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Re: Thunderbird not sending or receiving emails for two accounts

DyRT60 — Wed, 15 May 2024 16:41:27 GMT

Gondola, you say I'm not using the correct settings but I have changed nothing and this has preciously worked well for some years. I cannot think the settings would change themselves?

Re: Thunderbird not sending or receiving emails for two accounts

Gondola — Wed, 15 May 2024 17:13:21 GMT

You're using legacy tiscali.co.uk host server settings. You need to be using talktalk.net host server settings and an up to date email client that supports secure encryption to the TLS 1.2 protocol.

I've given you the TalkTalk recommended settings.

Re: Thunderbird not sending or receiving emails for two accounts

DyRT60 — Wed, 15 May 2024 17:17:59 GMT

Thanks, I have changed the settings from tiscali to talk talk and I'm receiving and sending emails now. Just confused by my husband's server which is POP and don't know if I should change it to IMAP? Sorry to not be savvy in these matters