topic Re: Problems with email in Email

Problems with email

Busybee4 — Wed, 15 May 2024 11:30:50 GMT

I have an email set up on my IPad, it has worked perfectly for years but suddenly stopped receiving emails yesterday. I tried looking on line etc and then decided to delete my account and then reinstate it. Unfortunately I have been unable to do this as it says it “cannot connect using SSL. It is an old email address, tinworld/tiscali I have checked my settings and they seem to be ok. Any help greatly appreciated.

Re: Problems with email

Debbie-TalkTalk — Wed, 15 May 2024 12:18:07 GMT

Hi Busybee4

I'm sorry for the delay.

We are just looking at this now and I will post back as soon as I have further information.

Thanks

Re: Problems with email

Debbie-TalkTalk — Wed, 15 May 2024 15:56:11 GMT

Hi @Busybee4

Which email are you using? Is it tiscali?

Can I just check, are you using webmail or an email client?

Would it be possible to post a screenshot of the error message you are receiving?

Could you also confirm your user settings for SMTP?

Re: Problems with email

Debbie-TalkTalk — Wed, 15 May 2024 16:44:39 GMT

@Busybee4 Please can you retest and let me know if you are still experiencing this issue?