topic Re: Is Tiscali email server down again? in Email

Is Tiscali email server down again?

Keith90 — Wed, 15 May 2024 07:33:17 GMT

Tiscali email not able to receive or send messages on my MacBook, but mail is visible on my webmail.

Re: Is Tiscali email server down again?

Keith90 — Wed, 15 May 2024 07:39:54 GMT

Though the email is down, access to the internet is OK.

Re: Is Tiscali email server down again?

Angela91 — Wed, 15 May 2024 09:37:47 GMT

Same for dsl.pipex.com. Internet ok and webmail present but not connecting on my laptop using Outlook. I am using the recommended settings and know others who are similarly affected on the PIPEX domain. TalkTalk really does not know how to run an email service.

Re: Is Tiscali email server down again?

lynnpash — Wed, 15 May 2024 09:40:08 GMT

Mine is the same, can't send or receive. Very inconvinient. please can someone find out what is the proplem.

Re: Is Tiscali email server down again?

lynnpash — Wed, 15 May 2024 09:46:45 GMT

Error code 0x800408FC is showing .

I don't know why First timer is showing next to my name, as I've been on here for years and I've received many badges over that time.

Re: Is Tiscali email server down again?

lynnpash — Wed, 15 May 2024 10:39:35 GMT

Its 3 hours since Keith posted and still no-one is looking at this it seems. Where are the advisors?

Its not good enough.

Re: Is Tiscali email server down again?

AnnHow1 — Wed, 15 May 2024 11:26:30 GMT

I have a similar problem Keith, but with my iPhone, not Mac. I can receive but not send messages. Support are looking at it. There’s quite a delay in the error message (which says email address invalid) and so I suspect there’s a connection issue somewhere on their servers. Webmail working ok.

Re: Is Tiscali email server down again?

Artistef — Wed, 15 May 2024 11:08:45 GMT

The problem appears to be affecting Pipex accounts too. After a long event-free period I have had no outgoing connection since around 10am. Incoming seems to be working.

Re: Is Tiscali email server down again?

Artistef — Wed, 15 May 2024 11:12:32 GMT

No outgoing e-mail on my pipex account either. Internet connection seems OK. I have a couple of other e-mail accounts with other providers running on my machine, both OK.

Re: Is Tiscali email server down again?

pickers — Wed, 15 May 2024 11:33:16 GMT

Same here. No tiscali emails and an error message.

Re: Is Tiscali email server down again?

bob_sparks — Wed, 15 May 2024 12:02:55 GMT

Yep..local Outlook client cant find Talktalk IMAP server

either their fuse has blown or they need to put another 10p in the meter..

pity it has been reliable for sometime.

Re: Is Tiscali email server down again?

Artistef — Wed, 15 May 2024 12:05:53 GMT

Not just IMAP, SMTP too.

Re: Is Tiscali email server down again?

Debbie-TalkTalk — Wed, 15 May 2024 12:12:35 GMT

Hi all

I'm so sorry for the delay.

We are investigating this and we will post back as soon as we have further information.

Thanks

Re: Is Tiscali email server down again?

David591 — Wed, 15 May 2024 12:54:51 GMT

Unable to receive or send e-mails on tiscali (talktalk) account since 8.00am this morning (15.05.24), access via webmail is ok.

Re: Is Tiscali email server down again?

MarcusS — Wed, 15 May 2024 13:53:55 GMT

I have the same problem, cannot connect to my Tiscali email, but can login using webmail.

Why isn't their any recognition of this email fault on the Service Dashboard? Email is still showing as okay, which it isn't.

TalkTalk need to sort out their Customer Service and spend some money on modernising their technology and support. Maybe somebody should look at how other providers manage to provide a service that doesn't go down. Has anybody at TalkTalk heard of good quality customer service and Cloud computing?

Re: Is Tiscali email server down again?

Debbie-TalkTalk — Wed, 15 May 2024 15:51:48 GMT

Can I just check, are you using webmail or an email client?

Would it be possible to post a screenshot of the error message you are receiving?

Could you also confirm your user settings for SMTP?

Re: Is Tiscali email server down again?

Attax991 — Wed, 15 May 2024 15:58:35 GMT

I think the message below cover the email client aspect. SMTP settings I have tried without any luck are pop.tiscali.co.uk port 110 and also port 995. No luck with either.

Was working ok port 110 until today. No change made. The fact that so many are reporting suggests the problem lies with Talktalk.

Re: Is Tiscali email server down again?

Debbie-TalkTalk — Wed, 15 May 2024 16:03:31 GMT

@Attax991 Thank you. Our engineers are investigating this as we speak.

Would you be able to provide a screenshot of the error message? You can send this to me by PM.

Thanks again.

Re: Is Tiscali email server down again?

Attax991 — Wed, 15 May 2024 16:08:40 GMT

Message sent with screenshot

Re: Is Tiscali email server down again?

Debbie-TalkTalk — Wed, 15 May 2024 16:14:15 GMT

@Attax991 Thanks so much. I've passed this over to our engineers now.

I've asked them for further information so I can update customers here and on our service page.