topic Re: Tiscali in Email

Tiscali

pickers — Thu, 16 May 2024 09:08:29 GMT

My Tiscali email address is still not working in Outlook 13 - so over 24 hours now. It's been fine since the last failure in 2023. Basic question: is this going to get fixed as I use Tiscali as my main home account. I also have a Talktalk email address and this is working fine in Outlook 13.

Re: Tiscali

Ady-TalkTalk — Thu, 16 May 2024 09:29:26 GMT

Hi pickers, please confirm that you're using the current correct settings for TalkTalk email.

You can find the settings in the Email Settings help article.

Ady

Re: Tiscali

pickers — Thu, 16 May 2024 10:12:44 GMT

Hi Ady

My Talktalk address is working fine and the settings instructions only appear to be relevant to Talktalk addresses - unless I'm missing something. My Tiscali address is IMAP with the following details: In -imap.tiscali.co.uk Out - smtp.tiscali.co.uk Incoming - 993 SSL Outgoing - 587 TLS . I don't have a STARTTLS on either email address but the Talktalk address is working

Re: Tiscali

Ady-TalkTalk — Thu, 16 May 2024 12:05:20 GMT

Ok in that case you need to use the settings in the help article I linked to and you HAVE to use those settings for it to work.

Ady

Re: Tiscali

pickers — Thu, 16 May 2024 12:40:10 GMT

Thanks Ady. You're spot on (as always). It now works but there could have been an e mail in advance of the change that the old Tiscali imap address was being dumped.

Cheers

Pickers

Re: Tiscali

Anonymous — Fri, 17 May 2024 06:09:45 GMT

Morning,

Thank you for confirming and we will feed this back.

Thanks

Michelle