Can't change email account login details

IanAThomson — Fri, 17 May 2024 07:32:11 GMT

I'm having trouble receiving emails to one of my email accounts (beginning mhcu55). the error message is:

"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."

I can't find anywhere to change these details. Help?

Re: Can't change email account login details

Gondola — Fri, 17 May 2024 07:57:19 GMT

Hi Ian

I assume you're seeing the error message top centre of screen when signed in to TalkTalk Mail? Sign in using a browser in desktop mode.

Select the main settings menu cog icon top right blue header
Select All settings from the menu
Select Accounts in the left side panel
Select Edit for the relevant account
You'll see an Edit window
Scroll down and Update the password for the incoming / outgoing server
Ensure the incoming server is mail.talktalk.net and outgoing server is smtp.talktalk.net
Incoming port is 993 and outgoing port is 587
Incoming mail connection security is SSL/TLS and outgoing mail connection security is StartTLS
Select the Save button