topic Re: Sending of the message failed. in Email

Sending of the message failed.

Simplefella007 — Mon, 27 May 2024 15:23:05 GMT

I have 6 addresses on Talktalk. 5 send with no problem. 1 - which receives ok - will not send. Address is correct and settings the same as one other on tisali and one other on worldonline

Sending of the message failed.
An error occurred while sending mail. The mail server responded: A9GrsHXncj8zL Authentication Required (TT401). Please verify that your email address is correct in your account settings and try again.

Re: Sending of the message failed.

Ady-TalkTalk — Tue, 28 May 2024 10:47:39 GMT

Hi Simplefella007, please send me the affected email address in a personal message. Have you tested with this in webmail?

Ady

Re: Sending of the message failed.

Simplefella007 — Wed, 29 May 2024 10:28:27 GMT

Thank you. Yes, I can send from webmail. Address is ******@tiscali.co.uk

Ady

Re: Sending of the message failed.

Ady-TalkTalk — Wed, 29 May 2024 10:39:57 GMT

Thanks, everything looks good. Have you tried removing that mail account from your client and readding it.

Ady

Re: Sending of the message failed.

Simplefella007 — Thu, 30 May 2024 12:01:58 GMT

removed restarted restored remarkable thanks

Re: Sending of the message failed.

Ady-TalkTalk — Fri, 31 May 2024 06:18:30 GMT

Thanks for letting us know its sorted.

Ady