topic Re: Emails being bounced back in Email

Emails being bounced back

davep — Tue, 28 May 2024 11:05:03 GMT

I found out last week that emails were being bounced back to sender with email address @mft.nhs.uk

Obviously these are quite important. It happened from more than one sender. They have checked and their IT dept says it's not a problem their end. I've seen a few maybe similar threads from recent members. Could someone please check this for me. I don't have any restriction in my webmail.

I am also getting messages to my gmail address being stopped from being forwarded to my @Tiscali.co.uk thunderbird client, which worked for some (very slow forward for login code) but not the latest message from @mft.nhs.uk

Thanks

The message on the reply was:

From: Microsoft Outlook <MicrosoftExchange329e71ec88ae4615bbc36ab6ce41109e@cmft.onmicrosoft.com>
Sent: Friday, May 24, 2024 3:17 PM

Subject: Undeliverable: Letter

cm8gb1 rejected your message to the following email addresses:

xxx@tiscali.co.uk)
There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your email admin.

cm8gb1 gave this error:
AVjUs7qAAtTWFAVjYslYrg Content rejected (TT992)

Diagnostic information for administrators:

Generating server: LO9P123MB7788.GBRP123.PROD.OUTLOOK.COM

Re: Emails being bounced back

Ady-TalkTalk — Tue, 28 May 2024 11:11:20 GMT

Hi davep, there's nothing showing up on the 7 day scan. I'll ask the team if they can see anything on their systems.

Ady

Re: Emails being bounced back

davep — Tue, 28 May 2024 13:50:14 GMT

there have definitely been some bounced back from mft in the past week. The one I put on was last Friday.

Re: Emails being bounced back

Ady-TalkTalk — Wed, 29 May 2024 06:12:37 GMT

I've been told that another part of the system has rejected the mails. I've asked for it to be investigated.

Ady

Re: Emails being bounced back

davep — Wed, 29 May 2024 08:01:01 GMT

Thanks for the info. Do you know or will be able to find out what the problem is? I promised to let my contact know.

I'm fairly sure the notification of your post yesterday didn't come through to my tiscali email (in Thunderbird). Your latest post has come through. Maybe something changed? Is it worth trying my contact @mft to see if that works? If unlikely at this time I don't really wish to bother them as it is a major hospital and obviously very busy and I may not get a reply today anyway.

This is all down to TT making me use the horrible GMAIL which is now proving more of a pain than I ever imagined having updated my tablet which I take away with me and being forced (more or less) to use gmail which seems to have changed its' format since I got it!

Re: Emails being bounced back

Ady-TalkTalk — Wed, 29 May 2024 09:14:15 GMT

I'm still waiting for further information. I'll let you know more when I have it.

Ady

Re: Emails being bounced back

davep — Fri, 31 May 2024 10:51:25 GMT

@Ady-TalkTalk It seems there are others having emails rejected. Any info / updates yet?

Re: Emails being bounced back

stevew5 — Sat, 01 Jun 2024 20:43:23 GMT

MY MFT account is sending the email to my Talk talk address but I am not receiving it - NHS says its ok at their end -

any updates will be appreciated

Re: Emails being bounced back

Gliwmaeden2 — Sat, 01 Jun 2024 21:00:59 GMT

You'll need to start your own thread, @stevew5.

Please return to the message board and click on start a topic.

Staff will be back on here from Monday.

Re: Emails being bounced back

davep — Sun, 02 Jun 2024 08:00:35 GMT

@stevew5 Thanks for highlighting this. I'm not alone, and wonder how many are ignorant of the situation. As @Gliwmaeden2 suggested you might open your own topic, though G may not realise that your rebounds are form the same organisation, and I assume they come with an @mft.nhs.uk . I don't use MY MFT. Do you get appointments sent through that app or does it just highlight when it has been updated?

I got a very helpful secretary to send me the rejection email which is shown in my first post. I have since asked emails to be sent to my gmail account, which is set to forward to the tiscali.co.uk account, but doesn't forward from mft. Nor do messages come though to @talktalk accounts.

@Ady-TalkTalkis chasing this bit I assume no-one at TT has got back to him yet. Hopefully next week.

To get notifications from this topic, if you click on the "hamburger" (3 vertical dots) above and click subscribe (I think) you should get emails when there is an update (if you were not already aware).

Re: Emails being bounced back

Gliwmaeden2 — Sun, 02 Jun 2024 09:00:58 GMT

Yes, I realise that they are also from a MFT account, @davep, but if @stevew5 wants anything checked for themselves, it needs to be a separate thread to avoid confusion in the replies.

Staff will follow up during the week - they don't cover the forum at weekends.

Re: Emails being bounced back

stevew5 — Sun, 02 Jun 2024 09:22:51 GMT

ok thanks Ill start new topic

Re: Emails being bounced back

Ady-TalkTalk — Tue, 04 Jun 2024 05:35:06 GMT

Hi davep, I've had nothing back yet.

Ady

Re: Emails being bounced back

davep — Tue, 04 Jun 2024 08:11:10 GMT

I have posted a reply on @stevew5 's thread. I have read on here this morning there are others having rejected emails from other sites. All have a different heading. They seem to have TT992 rejection code. Can you tell us what this means and why it seems to keep happening for, presumably, different senders?

In my case, they can have serious consequences. I don't really want to go through a process of changing my email address, especially not to gmail which I find awful and was only forced to use that thanks to TT not allowing a TT email address a while ago for TT to contact TT customers (or something like that which sounds even dafter when written down!).

@Gliwmaeden2 I was in the process of doing so, just looking for others with similar rejection problems all with different headers making it somewhat, if understandably, awkward to check that it is happening and I'm not the only one.

Re: Emails being bounced back

Ady-TalkTalk — Wed, 05 Jun 2024 05:40:18 GMT

I've raised it as an incident as I've heard nothing back since it was confirmed to me that our systems were definitely doing it.

TT992 means we've blocked the content and the incident is being investigated.

Ady

Re: Emails being bounced back

Ady-TalkTalk — Thu, 06 Jun 2024 08:12:05 GMT

The team are still investigating this.

Ady

Re: Emails being bounced back

davep — Mon, 10 Jun 2024 08:55:31 GMT

@Ady-TalkTalk Strangely, I received an email from the mft address in my tiscali.co.uk account in T/B client, though it didn't come through to my wife's @talktalk.net inbox. (contact sent it to both those, but not the gmail, must ask why)

My reply was sent to the mft, plus my gmail and wife's talktalk. It came through to wife's but the gmail didn't forward to my tiscali, which is set to do..

Also, the log in to the forum email to the gmail forwarded to my T/B client but didn't arrive in my tiscali email on my phone. Oh, it finally arrive 10 min later!

Not easy getting the input code on the same browser in which I have to input it.

Can I now use my tiscali email address for my account instead of the gmail? I believe @stevew5 may have been doing this as he had to set up a new email to get messages from mft.

All a bit strange and confusing

Re: Emails being bounced back

Ady-TalkTalk — Tue, 11 Jun 2024 09:26:56 GMT

What you login to MyAccount with has nothing to do with how Email works, but you can use a TT address for MyAccount once you've registered with a non TalkTalk address.

Ady

Re: Emails being bounced back

davep — Mon, 17 Jun 2024 14:15:53 GMT

@Ady-TalkTalk This has been going for 3 weeks now from my initial contact. It may well have been longer. I know you don't have control over the problem, but I think it's about time this was escalated to a complaint to see if those above can get it resolved. It is some kind of block to a major hospital trust emails and consequences, as I'm sure you appreciate, may well be extremely serious.

Any updates will be appreciated.

@stevew5 Anything your end yet?

Re: Emails being bounced back

Ady-TalkTalk — Tue, 18 Jun 2024 13:18:29 GMT

I've not had an update on the incident ticket so I've chased the incident manager for an update.

Ady