topic Re: Not Receiving Some Emails in Email

Not Receiving Some Emails

AndyUK — Fri, 31 May 2024 07:56:14 GMT

I've been informed by the sender, Groups.io, that emails sent to me are being 'bounced'. The common theme seems to be in the content deferred part of 'mx.tiscali.co.uk: 452 4.2.0 CwyjsjSxAVSTgCwyksfCGB Content deferred (TT991)'. Some of the ones they send do however get through. All their emails used to get through, this has only been happening since 25 May.

Apparently (TT991) means that the message has been flagged for scanning. The emails in question don't appear in my spam folder so what can I do to ensure I receive them?

Re: Not Receiving Some Emails

Ady-TalkTalk — Mon, 03 Jun 2024 06:48:56 GMT

Hi AndyUK, I've run a 7 day scan for your registered email address, but its showing nothing. Groups.io however we're receiving over 20k mails some days and it seems they're being deferred due to the volumes.

Ady

Re: Not Receiving Some Emails

AndyUK — Mon, 03 Jun 2024 16:34:40 GMT

Ady,

The bounced email is to my lineone.net address not my tiscali one, can you check that please. The mail from groups.io this morning to my lineone address informing me that their mail is still being bounced is one of the few from them that did come through since about 25 May.

Re: Not Receiving Some Emails

AndyUK — Wed, 05 Jun 2024 19:23:17 GMT

Ady,

Where are we going with this? I can't understand why emails from groups.io that until around 25 May got through are now being bounced with the reason "Content deferred (TT991)" and I'm seemingly unable to do anything to ensure they get through again. Am I to understand from your previous reply that TalkTalk's email system can't deal with approx 20,000 emails from one sender?

One of the few reasons that I renewed my contract last time is that TT is one of the few ISPs that still provides an email service. If this bouncing continues much longer then I'm not going to be renewing my contract next time.

Andy L

P.S. Did you check my lineone.net address as I requested on Monday?

Re: Not Receiving Some Emails

Ady-TalkTalk — Thu, 06 Jun 2024 07:57:09 GMT

I've raised an incident for this issue as several customers are reporting it. Initial responses were that the team couldn't replicated and I've gone back with the email addresses of those affected.

Ady

Re: Not Receiving Some Emails

AndyUK — Thu, 06 Jun 2024 09:57:04 GMT

OK thanks. I can supply a list of groups.io emails that they report as having bounced if that would help.

Re: Not Receiving Some Emails

Ady-TalkTalk — Thu, 06 Jun 2024 10:03:07 GMT

It definitely would. If you could send it to me as a Personal Message I'll add it to the ticket.

Ady

Re: Not Receiving Some Emails

AndyUK — Thu, 06 Jun 2024 10:47:26 GMT

Ady,

Tried to send a pm but got a message that I'd sent too many and to try later! Let me know if you got something.

Andy L

P.S. How can I see a list of the pm's I've sent?

P.P.S. Found the list apparently I've not sent any since 2022! Not sure how that's too many!

Re: Not Receiving Some Emails

AndyUK — Thu, 06 Jun 2024 13:25:16 GMT

Ady,

I'm trying to help but I'm still getting the message "You have reached the limit for number of private messages that you can send for now. Please try again later."

This is patently absurd. Let me have an email address that I can send the list of bounced emails to and I'll gladly let you have it.

Andy L

Re: Not Receiving Some Emails

Ady-TalkTalk — Tue, 11 Jun 2024 04:34:00 GMT

Hi Andy, I'll see what is going on with your PMs and post back.

Ady

Re: Not Receiving Some Emails

AndyUK — Tue, 11 Jun 2024 07:39:16 GMT

Thanks Ady. The bouncing of groups.io emails to my lineone.net address doesn't seem to be happening nearly as often now, I think the last time was one message on 6 Jun. If you manage to sort my PM sending issue I'll send you the latest list anyway.

Andy L

Re: Not Receiving Some Emails

Ady-TalkTalk — Tue, 11 Jun 2024 11:43:10 GMT

Thanks Andy.

Ady

Re: Not Receiving Some Emails

Ady-TalkTalk — Tue, 11 Jun 2024 11:45:39 GMT

Can you try to message me again please?

Ady

Re: Not Receiving Some Emails

AndyUK — Tue, 11 Jun 2024 12:24:40 GMT

Ady,

Simple text message sent successfully. Tried to send one with the list of bounced emails copied from my gropus.io account but that failed to send after I'd accepted that the html content had been removed with the "You have reached the limit for number of private messages that you can send for now. Please try again later." message.

Andy L

P.S. Is there any way to stay logged in to this forum? Every time I want to reply or post I'm asked to log in with my email address and enter the 6 digit code I'm sent.