topic REQUESTED TO KEEP WEBMAIL PLUS in Email

REQUESTED TO KEEP WEBMAIL PLUS

Crabbymadge — Fri, 07 Jun 2024 10:48:26 GMT

I cancelled broadband and phone end date 9 June but requested to have access to talk talk mail plus on the £5monthly fee as need to have access to financial agencies following my husband passing -the account was originally his and the email address is in his name - I took over the broadband account when he passed to continue payments. I did explain all this to the termination team and agreed that I wanted to keep the mail plus on a monthly basis. I have not heard anything more on this - ie direct debit etc and am concerned that once my broadband account finishes I will not be able to access or speak with anyone to get this resolved.

Re: REQUESTED TO KEEP WEBMAIL PLUS

Divsec — Fri, 07 Jun 2024 11:06:15 GMT

Hi @Crabbymadge the team here will be able to investigate and get back to you shortly

Re: REQUESTED TO KEEP WEBMAIL PLUS

fr8ys — Fri, 07 Jun 2024 11:06:18 GMT

Sorry to hear that.

I've escalated to the support staff for you.

Re: REQUESTED TO KEEP WEBMAIL PLUS

Gliwmaeden2 — Fri, 07 Jun 2024 12:22:35 GMT

It can't be applied this soon, @Crabbymadge:

https://community.talktalk.co.uk/t5/Articles/About-TalkTalk-Mail-Plus/ta-p/2374203

A fairly recent response to a similar case is here:

Re: REQUESTED TO KEEP WEBMAIL PLUS

Ady-TalkTalk — Tue, 11 Jun 2024 05:13:35 GMT

Hi Crabbymadge, the stars have advised you correctly. If you need anything at all during this very difficult time please don't hesitate to let us know. We'll do everything we can to help.

Ady