topic Re: Disappearing incoming emails in Email

Disappearing incoming emails

DebbieJP — Sat, 01 Jun 2024 09:41:26 GMT

Some of my emails are disappearing when I open them. This has happened to TalkTalk emails and an email received from M&S today. I've looked in other folders, they are nowhere to be seen. Any advice would be appreciated - Thanks

Re: Disappearing incoming emails

Ady-TalkTalk — Mon, 03 Jun 2024 09:44:04 GMT

Hi DebbieJP, how many devices do you have collecting mail and do you have them all set to IMAP or are some using POP settings?

Ady

Re: Disappearing incoming emails

DebbieJP — Tue, 04 Jun 2024 08:16:06 GMT

Hi Ady, I'm accessing via the Web, using Google Chrome on both phone and laptop. Ps, your email has disappeared, I'm accessing this message on the Community Forum.

Re: Disappearing incoming emails

Ady-TalkTalk — Wed, 05 Jun 2024 05:43:47 GMT

I've just checked your mailbox on our systems and can see that you've got 427 unread emails.

Ady

Re: Disappearing incoming emails

DebbieJP — Tue, 11 Jun 2024 10:41:43 GMT

Hi Ady,

I have checked my email account - I have 274 messages in my inbox, 215 unread.

Would this be a problem?

In recent months I have cleared thousands to minimise my account - would that have been the catalyst?

Emails continue to disappear once opened.

I have changed my email address for some items to ensure I dont lose important things - I'm thinking I need to do this for everything, including my TalkTalk account.

Look forward to your response

Re: Disappearing incoming emails

Ady-TalkTalk — Tue, 11 Jun 2024 13:21:05 GMT

Hi DebbieJP, the number of mails isn't a problem. I gave the detail in case it helped you locate your mails. If you weren't showing a similar number in the inbox it would be a concern.

Ady