topic Re: No Email from one address in Email

No Email from one address

trickybottom — Sat, 08 Jun 2024 10:38:43 GMT

Both myself and my daughter work for the same company and up until recently received emails from our manager. The last month any email she now sends us does not reach us. She has over 200 members of staff and has not encountered this problem with anyone else. My daughter and I have different TalkTalk email adresses, we have checked rules, spam filters etc all are ok. Any ideas anyone?

Re: No Email from one address

Ady-TalkTalk — Tue, 11 Jun 2024 06:47:35 GMT

Hi trickybottom, I've run a 7 day scan on your registered email address and there's nothing showing as blocked or deferred. Please send me a personal message with the senders email address and I'll run the scan for that sender.

Ady

Re: No Email from one address

trickybottom — Tue, 11 Jun 2024 09:42:11 GMT

Thank you have messaged you

Re: No Email from one address

Ady-TalkTalk — Tue, 11 Jun 2024 12:16:04 GMT

Thanks for the information. I've run several scans on all those email addresses and there's nothing showing rejected or deferred in the last 7 days. I'll have to raise a fault ticket to get any further investigation.

Ady

Re: No Email from one address

trickybottom — Wed, 12 Jun 2024 10:25:59 GMT

My boss has sent a couple of test emails again in the last 24 hours if you could see if they have been blocked that would be great