topic Re: Missing Sainsburys shopping emails in Email

Missing Sainsburys shopping emails

victorsj — Mon, 17 Jun 2024 08:28:00 GMT

Hi I am housebound so do my shopping online with Sainsburys. Something strange has happened with my emails re my shopping. Before when I placed an order or changed it I would get an email to confirm but now I get no emails re my shopping order at all. It started about a month ago. Sainsburys tell me to put 'service@sainsburys.co.uk into my address book which I have done. The strange thing is that other emails from Sainsburys using this address of 'service' come in ok it's just the shopping confirmation ones. Now, if I change to my other email address which I rarely use the shopping emails come in fine but if I change back to my usual email address they still do not come in. My orders from Tesco come in fine.

Can somebody help me to sort this out is it something that you can fix for me? Easy instructions please. Many thanks

Re: Missing Sainsburys shopping emails

Ady-TalkTalk — Mon, 17 Jun 2024 11:10:03 GMT

Hi victorsj, this is an interesting one. We've accepted hundreds of order update messages from Sainsburys and blocked 2 in the last 7 days showing on the scanning tool. I've asked my colleagues in email admin to check why this is and correct the mistake that I suspect it is. I'll post back when I hear back from them.

Ady

Re: Missing Sainsburys shopping emails

victorsj — Mon, 24 Jun 2024 11:47:56 GMT

Hi Ady any chance of any progress on this Sainsburys issue? Thanks victorsj

Re: Missing Sainsburys shopping emails

Ady-TalkTalk — Mon, 24 Jun 2024 11:59:58 GMT

I'm afraid I've had nothing back from them in over a week. I'll chase them again now.

Ady

Re: Missing Sainsburys shopping emails

LindaK2 — Mon, 08 Jul 2024 10:20:23 GMT

That's interesting, as I'm having exactly the same problem, and have been for the past 3 weeks - prior to that everything was fine. I place an online order but get no e-mail acknowledgement, and on the day my order is delivered I no longer receive a list of what is available and what isn't, which is annoying to say the least. I posted something about the problem on this site a few days ago but no-one from support has come back to me.

Re: Missing Sainsburys shopping emails

Ady-TalkTalk — Mon, 08 Jul 2024 10:58:46 GMT

Hi LindaK2, it seems we're allowing most Sainsbury mail with hundreds coming in and only 6 rejected in the last 7 days. I have raised this issue with the Email Product Manager and the Email Systems team. Hopefully, we'll get an update soon.

Ady

Re: Missing Sainsburys shopping emails

stuart_will — Thu, 11 Jul 2024 11:55:39 GMT

I am also having the same issue with Sainsbury's

Re: Missing Sainsburys shopping emails

Gliwmaeden2 — Thu, 11 Jul 2024 12:23:54 GMT

Please follow up only on the thread you previously started, @stuart_will.

Re: Missing Sainsburys shopping emails

49suze49 — Wed, 17 Jul 2024 13:23:21 GMT

Exactly the same. Since April. Sainsburys contacted about it several times. With no results..so is it talktalk s end

Re: Missing Sainsburys shopping emails

49suze49 — Wed, 17 Jul 2024 13:26:23 GMT

I've got the same since April. Sainsbury contacted several times just ssying pas on to tech team. But don't sort it. Please let me know if you find an answer pls

Re: Missing Sainsburys shopping emails

49suze49 — Wed, 17 Jul 2024 13:27:09 GMT

Same. Help!

Re: Missing Sainsburys shopping emails

Gliwmaeden2 — Wed, 17 Jul 2024 17:17:12 GMT

As advised here, please start your own thread, @49suze49:

https://community.talktalk.co.uk/t5/Email/Not-receiving-emails-from-Sainsburys-amp-Octopus-Energy/td-p/3050752#M180627

Please do not jump on other people's threads for the issue as each must be dealt with separately. Having your own topic helps Talktalk assess the size of the problem, and they don't get that overview if you just pile on other people's threads.

Re: Missing Sainsburys shopping emails

49suze49 — Thu, 18 Jul 2024 10:05:34 GMT

sorry. new.ish not sure what i had to do!!!