topic I have lost access to my email folders in Email

I have lost access to my email folders

molly84 — Wed, 03 Jul 2024 10:34:23 GMT

Good Morning

I am new to TalkTalk email having just started using it 6 days ago,

Up until earlier today everything was fine. I was able to access my Inbox emails and my various folders were listed below my Inbox on the left hand side of my browser window.

For some reason all my folders have disappeared and I only have access to my Inbox. Even when I move an email from my Inbox to a folder. When I choose the email I want to move and then select the folder from the drop down list under the "move" tab the email does move but I cannot access the folder the email has moved too.

So where have my folders gone?

Re: I have lost access to my email folders

molly84 — Wed, 03 Jul 2024 10:40:14 GMT

I think I have resolved it myself.

I must have clicked on the "folder view" button at the bottom of the page by mistake. I have clicked on it again and my folders have returned.

Re: I have lost access to my email folders

Ady-TalkTalk — Thu, 04 Jul 2024 06:36:19 GMT

Thanks for posting back to let us know you've sussed it out.

Ady

Re: I have lost access to my email folders

fitzy9 — Sat, 15 Feb 2025 17:28:28 GMT

Sorry,cant find a solution to this problem

Re: I have lost access to my email folders

ferguson — Sat, 15 Feb 2025 17:33:35 GMT

@fitzy9

If you'd like some help then please start your own topic.