topic Re: Missing e-mails in Email

Missing e-mails

LindaK2 — Sat, 06 Jul 2024 12:03:10 GMT

Hi, Suddenly any e-mails that Sainsbury's send me are not arriving, which means I'm not receiving acknowledgements of online orders I have placed, nor a list of items sent. Can anyone help please?

Re: Missing e-mails

sarahr3 — Sun, 07 Jul 2024 19:25:48 GMT

I have exactly the same issue and notice there are other posts on this forum from people not receiving Sainsburys emails so seems like it's affecting several people. I did a live chat with talktalk 2 weeks ago and had a call to say they changed something and they should start coming through as they were being held back for security checks and to contact Sainsburys and talktalk if they didn't. Done another live chat last week and they said to wait for Sainsburys to investigate as it could be an issue with them. Maybe talktalk could investigate all the reports of this together to see if there is a common link. My relative is receiving their emails but they are not with talktalk.

Re: Missing e-mails

LindaK2 — Mon, 08 Jul 2024 09:52:08 GMT

Oh that's interesting, thanks. The funny thing is that they were absolutely fine until a couple of weeks ago, then ...

Re: Missing e-mails

Ady-TalkTalk — Mon, 08 Jul 2024 10:30:56 GMT

Hi LindaK2, it'll be something triggering the mail filters to defer them or block them. Its most likely a fault or error with the filters and we'll need to get fault tickets raised to resolve this. Please send me a personal message with the full senders email address and the receiving/not receiving email address and I'll raise a fault ticket for you.

Ady

Re: Missing e-mails

stuart_will — Thu, 11 Jul 2024 11:57:05 GMT

I have the same issue with Sainsbury's and other email addresses

Re: Missing e-mails

Gliwmaeden2 — Thu, 11 Jul 2024 12:19:06 GMT

Please follow up only on the thread you previously started, @stuart_will.