topic Re: Setting up email on iOS device in Email

Setting up email on iOS device

jdm79 — Mon, 08 Jul 2024 19:40:41 GMT

Following the setup instructions for setting up email on an iPhone I cannot get past the IMAP page. I am running iOS 16.7.8

I get as far as Add Email Account and I enter Name, Email and Password. Section 8 then says 'You will see the IMAP summary page, tap SAVE'. Unfortunately, I see the IMAP summary page but there is no 'Save' anywhere.

What am I doing wrong?

Re: Setting up email on iOS device

Ady-TalkTalk — Tue, 09 Jul 2024 14:03:49 GMT

Which information are you using to guide you? Is it the Apple site, our email settings help article or another site?

Ady

Re: Setting up email on iOS device

jdm79 — Tue, 09 Jul 2024 20:01:17 GMT

Hi Ady, I am using the instructions from the TalkTalk site

Re: Setting up email on iOS device

Ady-TalkTalk — Wed, 10 Jul 2024 08:39:22 GMT

In that case I'd say follow the Apple guide for setting up mail, but remember to use the TalkTalk email settings.

Add an email account to your iPhone, iPad or iPod touch – Apple Support (UK)

Ady

Re: Setting up email on iOS device

jdm79 — Wed, 10 Jul 2024 09:09:25 GMT

Thanks Ady. The Apple instructions just say to enter one's email address and password, there is no opportunity to use any TalkTalk settings. If I do this my email account is accepted by iOS and I can receive mails but cannot send any. If I try to send from my iPhone I get a message saying 'Sender address not valid' . That's why I want to set it up using the TalkTalk guide but I'm not getting anywhere.

Re: Setting up email on iOS device

Ady-TalkTalk — Thu, 11 Jul 2024 13:32:07 GMT

You should be offered the opportunity for other or manual setup.

Ady