topic Re: Not receiving emails from Sainsburys & Octopus Energy in Email

Not receiving emails from Sainsburys & Octopus Energy

heishaemi — Wed, 10 Jul 2024 17:27:21 GMT

Recently I have stopped receiving emails from Sainsburys online shopping such as order confirmations and receipts which is very frustrating. I have also not been getting my monthly reminder email from Octopus Energy to take a meter reading. It seems very strange that they have both just stopped and I was wondering if it was a TalkTalk issue and if so how do I resolve it please?

Re: Not receiving emails from Sainsburys & Octopus Energy

stuart_will — Thu, 11 Jul 2024 11:50:30 GMT

I have the same problem with Sainsbury's emails

Re: Not receiving emails from Sainsburys & Octopus Energy

Gliwmaeden2 — Thu, 11 Jul 2024 12:20:54 GMT

Please follow up only on the thread you previously started, @stuart_will.

Re: Not receiving emails from Sainsburys & Octopus Energy

heishaemi — Thu, 11 Jul 2024 15:39:09 GMT

It is very frustrating isn't it! I am not impressed with TalkTalk's service! Do you know how to fix the problem please?

Re: Not receiving emails from Sainsburys & Octopus Energy

Ady-TalkTalk — Mon, 15 Jul 2024 08:04:41 GMT

Hi Heidi, thanks for the information I've added your details to the list for investigation by the team.

Ady

Re: Not receiving emails from Sainsburys & Octopus Energy

49suze49 — Wed, 17 Jul 2024 13:20:31 GMT

Same. Since April. Sainsbury contacted several times. Not sorted

Re: Not receiving emails from Sainsburys & Octopus Energy

49suze49 — Wed, 17 Jul 2024 13:38:31 GMT

I gave same problem. No confirmation emails off sainsbury grocery orders;nor advice of order subs, missing, deliveries , yet other sainsbury ones come through. How do i fix It. Sainsbury's been contacted several times with no joy.

Re: Not receiving emails from Sainsburys & Octopus Energy

Gliwmaeden2 — Wed, 17 Jul 2024 17:12:00 GMT

Please start your own thread, @49suze49. Staff only reply to the original poster on the topic to avoid confusion between customers.

Return to the message board and click on start a topic.

Also, please complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar/name; settings; drop down menu....Personal Information. The Talktalk phone number / account number is required. SAVE CHANGES.

Staff will reply to your new thread during the day (Monday to Friday).