topic Re: missing Sainsbury's grocery order emails in Email

missing Sainsbury's grocery order emails

49suze49 — Thu, 18 Jul 2024 09:59:17 GMT

like a lot of others ,i am no longer recieving confirmation emails off my sainsburys grocery orders, nor delivery times(if i use 4hr slot), substitutions,missing items etc. this has been ongoing since April 10th (last advice), was always fine up until then. Contacted them loads of times -spoken,emailed and msg.. all saying passed onto Tech team.. and nothing altered. Is it a Talktalk issue. Can you suggest/help pls.. so frustrating. get all their other emails and Tesco delivery advice no problem. Just Sainsbury food order

Sue

Re: missing Sainsbury's grocery order emails

Ady-TalkTalk — Thu, 18 Jul 2024 13:09:15 GMT

Hi 49suze49, thanks for posting we're currently investigating this issue. Hopefully, we'll get it sorted very soon.

Ady

Re: missing Sainsbury's grocery order emails

49suze49 — Fri, 26 Jul 2024 14:22:32 GMT

Hi Ady

Have you managed to get any answers to the Sainsbury problem of no emails regarding grocery orders. Like i said its been going on since April! I had order delivered late last night and still no information about it came through.

Thanks Sue 49Suze49

Re: missing Sainsbury's grocery order emails

Ady-TalkTalk — Mon, 29 Jul 2024 10:29:48 GMT

Hi Sue, I've still not had anything back on this. I've sent another chaser this morning as I've been on leave for a week so need to chase them.

Ady

Re: missing Sainsbury's grocery order emails

49suze49 — Tue, 20 Aug 2024 16:35:36 GMT

Hi Dont know if it's a result from this but i finally had an email confirmtion off Sainsburys last night for my order... first since April. so thanks ! Sue

Re: missing Sainsbury's grocery order emails

Ady-TalkTalk — Thu, 22 Aug 2024 07:39:34 GMT

Great stuff. Thanks for letting us know.

Ady