topic Trying to change password, "Email not owned by this account"? in Email

Trying to change password, "Email not owned by this account"?

deMylistrahil — Thu, 25 Jul 2024 15:49:21 GMT

I've had some strange messages from Zettle, saying that my bank details have been deleted. I checked, and they had. When I contacted them to say that that was not me, they said that my email must have been hacked. So I've come over here to try to change my password. Got logged in, tried to do just that, only to receive "This email is not owned by this account" - what's going on, and why can I not change my own password, please?

Re: Trying to change password, "Email not owned by this account"?

Divsec — Sat, 27 Jul 2024 10:53:37 GMT

Hi @deMylistrahil I think you need to talk to Zettle first using none of the links provided in their "strange messages"

Then I'd be setting up a secure email address, not dependant on any ISP.

Then on Monday the Talktalk team will be in and should be able to clear this up.

Re: Trying to change password, "Email not owned by this account"?

Ady-TalkTalk — Mon, 29 Jul 2024 10:49:28 GMT

Hi deMylistrahil, if you need to reset your password still go to the Password Reset Tool.

Ady