topic Re: Moving Home Inquiry in Email

Moving Home Inquiry

harsha_dusha — Mon, 29 Jul 2024 13:18:00 GMT

Hello There,

I plan to move to a new home soon and have questions regarding my existing broadband service.

As an existing customer, I have my router hub with me. Can I take this equipment with me when I move to the new place, or does it belong to my current property?

Additionally, I would like to know the process for moving home to ensure a seamless transition and to prevent any issues.

I appreciate any help you can provide.

Re: Moving Home Inquiry

fr8ys — Mon, 29 Jul 2024 13:32:10 GMT

Yes, you take your equipment with you. It's part of your contract.

As yo moving home check out the home move page here for full info.

https://community.talktalk.co.uk/t5/Articles/Home-move/ta-p/2205259

You will be required to take out a new contract and choose an end date for your existing property and start date for your new home. There may be a day or 2 break on availability.

Re: Moving Home Inquiry

Arne-TalkTalk — Mon, 29 Jul 2024 14:07:00 GMT

Hi harsha_dusha

You can take the equipment with you, You need to call us (03451720088) and speak the homemove team, we ask for at least 30 days notice if possible to ensure a seamless transfer,

Regards

Re: Moving Home Inquiry

harsha_dusha — Mon, 29 Jul 2024 14:23:22 GMT

Thank you.

Re: Moving Home Inquiry

harsha_dusha — Mon, 29 Jul 2024 14:24:34 GMT

Thank you for the information.

I wanted to ask if I can submit the moving home request via the website, or do I need to call the homemove team to initiate this process?

Thank you for your assistance.

Re: Moving Home Inquiry

fr8ys — Mon, 29 Jul 2024 14:42:50 GMT

You can do either.

You may get a better price by phoning, but I did mine on line and the process was easy. I gave 21 days notice