topic Re: retention of emails in Email

retention of emails

Wedge19 — Fri, 02 Aug 2024 15:49:55 GMT

Ady,

I am sorry to raise this as a new issue but I could noy find an option since yours to me are 'no reply'.I cannot be explaining myself very well so I am trying to do better here.

The problem I am having has no connection with Thunderbird. It is isolated within TT web mail.

Web mail receives all my inward mail and this is automatically sent onward to Thunderbird.

I use Thunderbird purely to read and otherwise dispose of my inward mail. I do not personally delete any emails from webmail. I use Thunderbird to send emails via TT webmail.

I have been with Talktalk for over 20 years during which time I have had little problem. Until more recently all my inward emails were saved in my TT inbox for all time as a backup. There is or used to be options for auto deletion once read or to save emails until otherwise manually deleted. As I said I do not delete from my inbox with you unless asked to do so by TT because the number of items have grown too large.

I receive 30/40 emails a day but I imagine you do not have access to my email account and they should all be there. What is showing is one email on 22/4/2023, one on 14/4/2024 and a few of the more recent. Clearly something is taking place automatically.

The reason I raise this is because of the importance, A few months ago I had a complete computer failure causing an irretrievable position for much of the contents when my program for regular Cdisk copying had a glitch.

If you are still stumped perhaps one of your colleagues may recall.

I am really sorry to continue to press this as I am sure you will understand.

Thanks.

Wedge19/

Re: retention of emails

Gliwmaeden2 — Fri, 02 Aug 2024 16:08:22 GMT

@Wedge19,

You should simply reply in the thread that you originally posted:

https://community.talktalk.co.uk/t5/Email/For-Ady-at-support-concerning-dropping-inward-emails-from-TT/td-p/3054689

Always come back to the thread when you need to reply, and click on the simple blue arrow to reply.

or:

.....should both work.

The emails you receive are for notification purposes only.

Staff will not be back on here before Monday now.

Re: retention of emails

Ady-TalkTalk — Mon, 05 Aug 2024 10:00:11 GMT

Ok so you've got Thunderbird setup incorrectly. Its Thunderbird collecting the mail from your mailbox. In Thunderbird you need to set it to leave a copy on the server

You can find out how on this site.

How to set Thunderbird to leave messages on server | GreenNet

Ady

Re: retention of emails

Gliwmaeden2 — Mon, 05 Aug 2024 10:18:24 GMT

@Wedge19, if you had a complete computer crash etc, Thunderbird will have set itself to its default settings, not your preferences.

As Ady has been saying, that's where the settings need tweaking.