topic disappearing folders in Email

disappearing folders

hoff1 — Sun, 18 Aug 2024 14:05:45 GMT

hi, a lot of my e mail folders have disappeared from my talktalk account. i did have about 15 sub folders, including things like car insurance, receipts etc, but all but 3 have disappeared. if i search in e mail, i can find individual e mails from the missing folders, but this is a hassle as too many e mails across all the missing folders. HELP

THANK YOU

Re: disappearing folders

Ady-TalkTalk — Mon, 19 Aug 2024 09:18:14 GMT

Hi hoff1, are the folders missing in talktalk webmail too?

Ady

Re: disappearing folders

hoff1 — Mon, 19 Aug 2024 13:53:38 GMT

hi Ady, yes most of my extra folders have disappeared. both on pc and when logging in on i phone. i can find items in the missing folders by searching mail, but can't see the folders

thanks

Re: disappearing folders

Anonymous — Tue, 27 Aug 2024 06:55:57 GMT

Morning,

I'm sorry for the delay. Is this still happening since your last post?

Michelle