topic Re: Talk Talk Blocking Varification E-mails in Email

Talk Talk Blocking Varification E-mails

Cherrub71 — Mon, 08 Jul 2024 19:02:39 GMT

Both my dad and I have talktalk e-mail accounts and when logging on to some websites the website wants to send you a verification e-mail to check it's you. My dad is not receiving verification e-mails from Morrisons which means he cannot log back in or claim his vouchers and I am not receiving verification e-mails from Holland and Barrett or U-Switch which means I cannot use either website. I receive normal e-mails from them but not the verification e-mails. We logged out of dads Morrisons account and to log back in they want to send him a verification e-mail and because he isn't receiving it he can't log back in to claim his vouchers. U-switch wanted me to prove it was me logging in and sent a verification e-mail and I just don't receive it, so cannot log in and use this website. This is very frustrating and seems to be a new thing. I did a chat with a talk talk agent last week who said they'd fixed it but they haven't. How can this be rectified please??

Re: Talk Talk Blocking Varification E-mails

Ady-TalkTalk — Tue, 09 Jul 2024 14:05:18 GMT

Hi Cherrub71, please send me a personal message including the sending and receiving email addresses affected and I'll have this investigated for you both.

Ady

Re: Talk Talk Blocking Varification E-mails

stuart_will — Thu, 11 Jul 2024 11:53:06 GMT

I am getting the same issue with AO.com

Re: Talk Talk Blocking Varification E-mails

Gliwmaeden2 — Thu, 11 Jul 2024 12:22:01 GMT

Please follow up only on the thread you previously started, @stuart_will.

Re: Talk Talk Blocking Varification E-mails

Ady-TalkTalk — Mon, 15 Jul 2024 07:49:35 GMT

Hi Cherrub71, thanks for providing the additional information. I've added you to the list provided to the team for investigation into what's happening with our mail filters. I'll update you as soon as I hear from them.

Ady

Re: Talk Talk Blocking Varification E-mails

Ellie80 — Tue, 27 Aug 2024 22:25:37 GMT

I'm getting the same eith John Lewis and Ticket Master. Please can you let these through on my account!

Re: Talk Talk Blocking Varification E-mails

Gliwmaeden2 — Tue, 27 Aug 2024 22:31:29 GMT

You must start your own thread, @Ellie80, rather than posting on other customers' old threads.

Return to the message board and click on start a topic.

Please also complete your community forum profile details for Talktalk staff to identify your account.

Go via your avatar; settings; drop down menu.....add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

Re: Talk Talk Blocking Varification E-mails

Ellie80 — Tue, 27 Aug 2024 22:44:24 GMT

Don't worry I have started my own post as well, I am new on here as it isn't the first time I have encountered this type of issue, will call if i can get through to someone tomorrow if i have no luck getting this resolved.

Re: Talk Talk Blocking Varification E-mails

Gliwmaeden2 — Tue, 27 Aug 2024 23:10:42 GMT

@Ellie80, it's imperative that you complete your community forum profile details for a reply from staff on the forum. I can see your new thread, but your profile is not yet showing as completed.