topic Re: Unwanted news site in Email

Unwanted news site

vmt24 — Sat, 17 Aug 2024 08:32:21 GMT

When viewing my Talk Talk emails I have a constant USA news site running in the advertisement column. I have AdBlock and have asked technical support how to get rid of this. Nobody has been able to help me so far. It is very distracting and unwanted. Any suggestions?

Re: Unwanted news site

Ady-TalkTalk — Mon, 19 Aug 2024 07:51:00 GMT

Hi vmt24, I use the adblocker in my browsers and I see no feeds. The only thing I see is the emails. What browser are you using?

Ady

Re: Unwanted news site

vmt24 — Mon, 19 Aug 2024 08:08:51 GMT

Thanks, Ady. I use Duck Duck Go. It doesn't show up when using Google Chrome.

Re: Unwanted news site

vmt24 — Mon, 19 Aug 2024 08:35:52 GMT

Having just tried Chrome again, it is now showing there too! Very confusing.

Re: Unwanted news site

Ady-TalkTalk — Tue, 20 Aug 2024 07:14:46 GMT

And no other ads showing?

Ady

Re: Unwanted news site

vmt24 — Tue, 20 Aug 2024 07:26:54 GMT

No other ads show and this seems to be a kind of spooling news from the USA, showing the same items repeatedly.

Re: Unwanted news site

Ady-TalkTalk — Thu, 22 Aug 2024 07:19:51 GMT

Very odd and I can't replicate it. Does it happen on all your devices too?

Ady

Re: Unwanted news site

vmt24 — Thu, 22 Aug 2024 07:43:26 GMT

It pops up only on Talk Talk emails when I use my recently bought laptop. It didn't show on my previous DELL laptop. Would uninstalling and reinstalling Talk Talk help, do you think? It's annoying and a bit of a puzzle. Thanks.

Re: Unwanted news site

Anonymous — Tue, 27 Aug 2024 06:52:54 GMT

Morning,

I'm sorry for the delay. So it only happens when you access your emails on your new laptop but it doesn't happen when you access your email on a different device?

Michelle

Re: Unwanted news site

vmt24 — Tue, 27 Aug 2024 14:33:04 GMT

Yes only on my new laptop. I have since tried clicking on mail (the three horizontal lines) and this seems to clear it although each time I open Talk talk mail it pops up again. Any ideas?

Re: Unwanted news site

Ady-TalkTalk — Thu, 29 Aug 2024 07:17:46 GMT

Test with a different browser and or adblocker.

Ady

Re: Unwanted news site

vmt24 — Thu, 29 Aug 2024 08:15:38 GMT

Thanks, Ady. The same rolling news shows using other browsers and I have an ad block already. I have found that by tapping on the three horizontal lines under "mail" it no longer appears so I am doing this. The news repeats the same five or six items and is baffling but I can live with it!