topic Re: Email and new Outlook in Email

Email and new Outlook

Redtilimdead — Fri, 30 Aug 2024 16:23:17 GMT

I have tried more than once to set up the new Outlook. My email is not recognised!. I type in my email address, click next and it says " The username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin". It doesn't work for my wife's email address either. I have been trying since the beginning of the year but now our laptop has a recent update and we have lost access to emails.

Re: Email and new Outlook

Redtilimdead — Fri, 30 Aug 2024 17:23:16 GMT

{"SessionId":"9f9e24ca-e3f0-0d4d-aedb-cc0716063325","Timestamp":1725034822760,"Error":"INVALIDCREDENTIALS CANCEL"}

Re: Email and new Outlook

Geluk — Sat, 31 Aug 2024 10:14:48 GMT

You can retrieve your e mails by using "outlook.com", and logging in 🙂

Re: Email and new Outlook

Anonymous — Mon, 02 Sep 2024 08:07:11 GMT

Hello,

Have you had a look at the below Help Guide?

Setting up Email in Windows mail - TalkTalk Help & Support

Thanks

Michelle

Re: Email and new Outlook

Redtilimdead — Mon, 02 Sep 2024 18:41:13 GMT

I have Windows 11. I can't see that in your instructions. All I keep getting is an error. I have been trying for months now to set this up.

Re: Email and new Outlook

Ady-TalkTalk — Wed, 04 Sep 2024 06:38:16 GMT

Hi Redtilimdead, I take it your mail is working normally in webmail? Here's the microsoft guide for Windows 11 Set up email in the Mail app - Microsoft Support

Ady