topic Re: TalkTalk blocking Microsoft verification code emails in Email

TalkTalk blocking Microsoft verification code emails

DeniseS1 — Tue, 09 Jul 2024 12:58:45 GMT

I have received a few emails from my pension provider which are encrypted and need a one time passcode to read. When I click on the button in the encrypted email to request a code, the email with the code either never arrives or takes hours/days. The email with the code is from MicrosoftOffice365@messaging.microsoft.com. This problem doesn't occur if the recipient has a Gmail account so is something being blocked by Talktalk and can it please be unblocked ?

Re: TalkTalk blocking Microsoft verification code emails

Ady-TalkTalk — Tue, 09 Jul 2024 14:10:03 GMT

Hi DeniseS1, I've added you to a group I'm already having investigated. I'll post back when I hear from the team.

Ady

Re: TalkTalk blocking Microsoft verification code emails

Ellie80 — Tue, 27 Aug 2024 22:15:47 GMT

Same problem with John Lewis and Ticket Master verification codes. Can this be fixed? I have had to use an alternative email. The only thing holding me to talktalk is my email address if these issues can not be resolved then I'll have to change it totally.

Re: TalkTalk blocking Microsoft verification code emails

Anonymous — Wed, 28 Aug 2024 09:11:24 GMT

Hi Ellie,

We'll pick up your topic shortly.

Thanks

Michelle

Re: TalkTalk blocking Microsoft verification code emails

hod68 — Fri, 30 Aug 2024 15:19:46 GMT

Hi, I have experienced the exact same issue as others above with receiving a one time passcode from MicrosoftOffice365@messaging.microsoft.com. Despite requesting numerous times and being told it has been sent no code arrives to my email account on talktalk. What is the issue and how can I get it resolved as I have an important encrypted message that I need to be able to access.

Re: TalkTalk blocking Microsoft verification code emails

Jackiech63 — Sun, 01 Sep 2024 09:03:23 GMT

I’ve reported the blocking of verification and other emails before and it’s still happening with no resolution. I’m also using alternative email addresses. Ticketmaster is the latest I’ve known to be blocked.

Are there limits on the account that block some emails and why do the verifications get blocked?

Re: TalkTalk blocking Microsoft verification code emails

Anonymous — Mon, 02 Sep 2024 08:11:21 GMT

Hello,

Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: TalkTalk blocking Microsoft verification code emails

hod68 — Mon, 02 Sep 2024 08:52:39 GMT

Hi, can you tell me how I can create my problem as a new topic as I am a first time user of the community. Thanks

Re: TalkTalk blocking Microsoft verification code emails

Ady-TalkTalk — Tue, 03 Sep 2024 11:09:03 GMT

Click on community - Help With Your Service - Email - Then in the blue lozenge start a new topic.

Ady