topic Re: I'm not receiving incoming emails from one email certain email account as far as I know, in Email

I'm not receiving incoming emails from one email certain email account as far as I know,

KandC — Thu, 05 Sep 2024 22:31:03 GMT

I'm not receiving incoming emails from one certain email domain account as far as I know, its only the one, I've not blocked them, or have any rules set up for them, they are not even being delivered to my talk talk web mail, they are from my work and very important

I raised this with Talk Talk 3 days ago, and they still haven't fixed the fault REP-14703513

it seems when contacting to to find out when the fault will be fixed all you get is lip service and the fault as been escalated to be fixed and should be fixed within 3 working days, I reported this 3 working days ago and still not been fixed

Re: I'm not receiving incoming emails from one email certain email account as far as I know,

Gliwmaeden2 — Thu, 05 Sep 2024 23:24:05 GMT

So a similar problem to back in June?

https://community.talktalk.co.uk/t5/Email/Why-am-I-NOT-recieving-some-of-my-emails/td-p/3045191

Are you able to send to your employer, @KandC?

Re: I'm not receiving incoming emails from one email certain email account as far as I know,

KandC — Fri, 06 Sep 2024 09:34:28 GMT

Yes all my mails seem to be going to my employer, but for some reason TalkTalk are blocking incoming mails from my employer and doing nothing about it

Re: I'm not receiving incoming emails from one email certain email account as far as I know,

Ady-TalkTalk — Fri, 06 Sep 2024 10:46:59 GMT

Hi KandC, please provide the senders email address in a personal message and I'll run checks to see if I can see why we're blocking it.

Ady

Re: I'm not receiving incoming emails from one email certain email account as far as I know,

KandC — Fri, 06 Sep 2024 11:34:03 GMT

just sent you the email address

regards

Carl

Re: I'm not receiving incoming emails from one email certain email account as far as I know,

KandC — Fri, 06 Sep 2024 14:04:05 GMT

still not working, I did receive one email, so tried again and nothing, so fault still continues

can you please fix this as its over 4 days since being reported now and still same fault

Regards

Carl

Re: I'm not receiving incoming emails from one email certain email account as far as I know,

KandC — Fri, 06 Sep 2024 14:58:55 GMT

Hi Ady

Still not receiving the emails can you please fix this

I did receive 1,

tried again and now receiving nothing

this as been going on for over 4 days now's why is TalkTalk blocking my incoming emails from this address

Regards

Carl

Re: I'm not receiving incoming emails from one email certain email account as far as I know,

Chris-TalkTalk — Mon, 09 Sep 2024 13:33:32 GMT

Hi Carl,

How has it been over the weekend, have you received any further emails

Chris