topic Re: Talktalk webmail replacement for previous ShellEnergy customers in Email

Talktalk webmail replacement for previous ShellEnergy customers

CarlB007 — Thu, 05 Sep 2024 16:00:44 GMT

Hi,

I'm a previous Post Office broadband customer with an @pobroadband.co.uk email address. When ShellEnergy took over the PO business, their existing webmail then allowed post office customers to use their post office email address on the ShellEnergy webmail service.

As of today, this has now stopped working.

I'm still able to receive emails into my personal mail apps, but now unable to do things like check my spam folder and empty emails from stack etc.

I have tried logging onto the Talk Talk webmail with my postoffice email address but this does not work.

Please can you either tell me when the TalkTalk webmail will be accepting PO customers logins or how to do this if I'm doing it wrong in some way (i.e. do i need to register etc)?

Thanks.

Re: Talktalk webmail replacement for previous ShellEnergy customers

MeurigW — Thu, 05 Sep 2024 19:41:32 GMT

I have exactly the same problem with my @pobroadband.co.uk email addresses. I have been logging in via the shellenergy log in page on my laptop, but now can't as it appears to no longer exist. I still have the accounts on my tablet, fortunately, or I wouldn't have been able to get the code to log in here!. However I need the laptop access as I want to send an attachment saved on it, and there is more stuff on there.

I have had no notification from TalkTalk that this was going to happen, or how to access my emails in future. I still can use the email address to access the account on the TalkTalk website, but cannot find any information there about email.

As the email accounts obviously still exist, I hope TalkTalk will sort this immediately.

Re: Talktalk webmail replacement for previous ShellEnergy customers

ferguson — Thu, 05 Sep 2024 19:57:02 GMT

OK, there is clearly a general issue here. Please wait for the support team to advise further.

Re: Talktalk webmail replacement for previous ShellEnergy customers

Yvonne25 — Fri, 06 Sep 2024 09:26:45 GMT

I had the same problem with Outlook on my PC. I still had the old settings which had worked until yesterday. I've changed them to the ones here: https://www.e-mailsettings.com/outlook/mypostoffice-mail-setup

As well as the other settings, even if you have a mypostoffce email you still need to change the server to mail.pobroadband.co.uk and smtp.pobroadband.co.uk

Working fine now.

Re: Talktalk webmail replacement for previous ShellEnergy customers

MeurigW — Fri, 06 Sep 2024 09:58:28 GMT

Yvonne25, how do I get to Outlook?

Re: Talktalk webmail replacement for previous ShellEnergy customers

Ady-TalkTalk — Fri, 06 Sep 2024 10:07:26 GMT

Hi all, I'm trying to find out what should happen here. I've asked about a month ago and got no updates. I've asked again and at present I'm trying to identify what we know will definitely work.

Ady

Re: Talktalk webmail replacement for previous ShellEnergy customers

Mulbury40 — Wed, 02 Oct 2024 19:36:35 GMT

I was a previous Post Office / Shell Energy customer.

While the Shell Energy account login page has disappeared, the webmail can still be accessed at

https://login.webmail.shellenergy.co.uk/

It was working tonight.

Re: Talktalk webmail replacement for previous ShellEnergy customers

Ady-TalkTalk — Thu, 03 Oct 2024 08:04:02 GMT

At the moment all I can confirm is that you should still use the shell energy webmail. I'm still fighting for more information.

Ady