topic Re: Webmails disappearing from inbox in Email

Webmails disappearing from inbox

Sue86 — Thu, 12 Sep 2024 15:13:07 GMT

Some emails received weeks ago but kept in my inbox have just disappeared. I can't even find them in deleted or anywhere using the search option

Re: Webmails disappearing from inbox

Chris-TalkTalk — Fri, 13 Sep 2024 10:50:08 GMT

Hi Sue86,

Do you access your emails via webmail or are you using an email client?

Chris

Re: Webmails disappearing from inbox

Sue86 — Sun, 15 Sep 2024 15:16:07 GMT

Both. But it's the webmail that's disappeared. 3 more have disappeared today

Re: Webmails disappearing from inbox

Sue86 — Tue, 17 Sep 2024 07:48:44 GMT

Another 2 have disappeared yesterday

Re: Webmails disappearing from inbox

Ady-TalkTalk — Wed, 18 Sep 2024 06:33:11 GMT

Hi Sue86, Do you have them showing in the mail client you're using? If you do you need to change those settings to leave a copy on the server.

Ady

Re: Webmails disappearing from inbox

Sue86 — Wed, 18 Sep 2024 06:45:18 GMT

Hi Ady. I like to move things out of the inbox once sorted so I have only 33 messages in my client mailbox Thunderbird and I like to keep a mirror of this in the webmail. It's only the older ones that keep disappearing. I now only have 21 in the webmail inbox. Thanks Sue

Re: Webmails disappearing from inbox

Ady-TalkTalk — Wed, 18 Sep 2024 08:05:19 GMT

Do you have Thunderbird set to keep a copy on the server?

Ady