topic Re: Reset email password in Email

Reset email password

Birchcroft — Mon, 16 Sep 2024 18:31:20 GMT

My neighbour, a fellow talktalk user, has forgotten their Tiscali password so needs to reset it, which in theory should be easy. However, the recovery email address shown when trying to do a reset is no longer valid. Does anyone know how they can either change the the recovery email address or add their mobile phone number as a recovery option.

They can't post here themselves because they don't have a community account and when trying to open one the system sends a verification code to their Tiscali email, which they can't access until they reset the password 🤔

Re: Reset email password

Ady-TalkTalk — Tue, 17 Sep 2024 14:07:07 GMT

Hi Birchcroft, I can only help if they register on here. Otherwise they'd have to call in and have a fault ticket raised.

Ady

Re: Reset email password

Birchcroft — Wed, 18 Sep 2024 19:42:05 GMT

Hi Andy,

Unfortunately they don't appear to be able to join the community as it requires them to access their email which is the thing they can't do🙂

I will advise them to call and get a fault ticket raised.

Thanks for the advice

Re: Reset email password

Chris-TalkTalk — Tue, 24 Sep 2024 08:34:21 GMT

OK, thanks for the update

Chris